pandemic marketing, post-pandemic marketing

Why Revisiting the 6 P’s of Marketing is Particularly Important To Any Organization Right Now

I broached the topic of this blog post a bit in my most recent e-newsletter, but I’ve been itching to return to and elaborate on it. Given how much our country, and our world, has changed in the last several months, each and every organization — whether they are a for-profit or a non-profit one –should be revisiting the 6 “P’s” of marketing related to each of its various product and service offerings to make sure previous decisions regarding the P’s still apply.

So, just what are the 6 P’s of marketing? Different marketing subject matter experts may refer to or combine them differently, but ultimately, the following very interrelated marketing elements (marketing mix) are always at play:

  • Product (or service) — features should address customer desires and requirements related to:
    • function/use/capabilities
    • look & feel
    • packaging
    • warranty/guarantees
  • Price — each of the below pricing-related features needs to reflect the product- or service-in question’s position in the marketplace, i.e., what target audiences will be willing to, and what means they’ll use, to pay for it
    • selling/actual price
    • payment options, including available credit terms
    • discounts (this should also be addressed under the “P” of promotion
    • price matching (can/will your organization meet the pricing of a competitor?)
  • People (Your People aka Employees)
    • quality/level of service provided if providing a paid service
    • customer service level
    • appearance and professionalism of employees, including attitude
    • employee relatability/resonance with population
  • Population Served
    • if business-to-consumer product or service, basic demographics of target audience — gender, age, household income, education level, parental status/children at home, home ownership, marital status, geography, and more
    • if business-to-business product or service, target organization qualifications, such as size/# of employees, annual sales/income, and industry
  • Positioning
    • where you stand in the marketplace if there are other organizations offering similar services or products, i.e., is your product or service considered low-end, mid-level, or high-end, based on quality, features, and/or pricing?
  • Promotion
    • messaging employed
    • advertising/media vehicles used
    • PR/publicity
    • Sponsorships/event attendance
    • networking/prospecting/sales
    • other

Whether it’s with their marketing/advertising agency, marketing consultant, marketing team, or entire leadership team, organizations need to walk & talk thru each of the elements above and document what, if anything, needs to change to ensure future success. It’s likely many organizations will need to revise their marketing mix because of the impact the pandemic has had or is expected to have on their organization.

Pandemic/Post-Pandemic Marketing Questions to Consider

This list is not meant to be exclusive, but below are some examples of questions to be asking as you work through the above list of P’s:

  • Is it likely that my target audience’s income levels, and therefore, their price sensitivities, have shifted — whether they be consumers or businesses?
    • if yes, does it make sense to offer a lower-cost version of your product or service?
  • Assuming you haven’t created new messaging for marketing materials and activities in the last few months in response to the pandemic, what, if anything, needs to change about content, slogans, language, etc. used in promotional activities, so as not too appear irrelevant, callous, heart-less, or out-of-touch?
  • How have the ways my target audience gathers information, and particularly, the ways that my target audience prefers to gather information, changed? And, related to this, can my target audiences access the same channels of information they did pre-pandemic?
    • Transit (bus, subway, train, etc.) advertising is a good example of advertising and information-sharing that far fewer individuals have access to now — this may continue for many months.
    • Think about whether target audiences have access to hard copies/printed versions of newspapers and magazines — perhaps, they only had access to these at work and/or they cancelled their home subscriptions because of disposable income challenges that the pandemic has presented.
  • Have target audiences adopted new technology for gathering or sharing information that you can now capitalize on?
  • In keeping with the above, what vehicles should I consider for information-sharing and promotion that I hadn’t considered pre-pandemic?
  • How should I best communicate product/service additions and/or changes to employees? What’s the best way to train employees who interact directly with/service clients and/or serve in a customer service role on the aforementioned additions/changes?
  • In keeping with the above, if I provide a service or product that must be received/accessed via a physical location, what new policies/procedures/protocols will I need to put in place and how do I best communicate this information to both employees and customers?

The above are just a sampling of the types of questions that may arise for you and your team as you walk through the 6 Marketing P’s above. We are always here to take you and your team through the above exercise or execute required tactics that arise from your discussion, so please reach out if we can help.

COVID-19 marketing, fundraising/development, Google Ads, Google Nonprofit Ad Grant, landing page, online advertising, paid search, pandemic marketing, Post-COVID-19 Marketing, pull marketing, sales, SEM, Uncategorized

Should You Be Running Google Ads Search Advertising During Our Pandemic?

The answer to the headline above is “it all depends.”

Based on the current Google Ads campaigns I’m running for clients, it appears that average cost-per-clicks, in general, have decreased a fair amount during our pandemic. That means the price an advertiser will pay each time someone clicks on their ad and arrives at their website landing page is less than what it would have been pre-pandemic. So, who should be investing in Google Ads (also known as paid search, pay-per-click (PPC), or search engine marketing (SEM)) right now?

Organizations should be investing in Google Ads right now if:

  1. non-extravagant consumer goods products that can be shipped/delivered
  2. moderately priced services that can be accessed virtually/online, such as the ability to take a class or be coached virtually
  3. services and products that are a necessity, despite their cost. Examples of this would be services to repair a plumbing issue or a leaky roof or a new washing machine to replace one that broke
  • you offer a product or service that has a lengthy sales lead time, i.e., target audiences — whether they be business-to-business (B2B) or business-to-consumer (B2C) — tend to conduct a lot of research and take a number of weeks or months to make a decision to make a purchase of said product or service. Many individuals have more free time on their hands right now because of freed-up work commuting time and a significantly reduced number of social engagements. So, if they have a large future purchase in mind, it’s highly likely they are gathering information related to their probable purchase now. Examples of purchases with long lead time could be project management software or systems to be used by an employer or elective surgery to replace a hip.
  • you’re a nonprofit seeking donations to support your efforts to adapt or continue to offer services during COVID-19. Whether you have a Google Nonprofit Ad Grant under which you can execute such advertising, or you’ll need to pay for your own advertising, with the lower average cost-per-click we’re witnessing, Google Ads may be a very cost-effective fundraising tactic.

Be forewarned that the price of Google Ads and other forms of pay-per-click advertising, such as social media advertising, is expected to rise again — and perhaps rapidly — post-pandemic because of pent-up demand by organizations to promote their products or services. That’s why if you meet one of the requirements above and you’ve always wanted to test the “paid search” waters but believed the media (advertising buy) cost would be prohibitive, you might want to consider implementing a Google Ads campaign as soon as possible vs. waiting until things seem back to normal (or as close to normal as is achievable in 2020).

We are trying to “give back” as much as possible during these challenging times. We are glad to help any non-profit organization apply for a Google Nonprofit Ad Grant for free. We’re also offering the following special. Please don’t hesitate to reach out to discuss your pandemic or post-pandemic marketing challenges and opportunities. It’s never to early to start planning!

COVID-19 marketing, marketing best practices, organic SEO, pandemic marketing, Post-COVID-19 Marketing, post-pandemic marketing, SEO, technical SEO, Uncategorized

Why These Turbulent Times Are Ideal Ones to Optimize Your Website for Search

I’ve shared this already via some social media posts, as well as part of e-mail and phone conversations. I do believe this is the ideal time for both for-profits and non-profits to optimize their websites to be found well/rank high in search engine results for relevant searches for the following reasons:

  • It’s a good way to redirect marketing $$ and energies if it doesn’t make sense to market now. Depending on the products and services your organization offers, it may come across as insensitive, irrelevant, or just plain crass, to be promoting offerings that could be viewed as too much of a luxury right now or that just don’t make sense because of their inaccessibility. Think a service or product you can’t receive or purchase virtually. Why not redirect the money and time that you planned on spending on other marketing activities to search engine optimization (SEO) efforts?
  • SEO is a no-brainer and best practice. Even if your organization’s website doesn’t currently receive a lot of organic traffic from search engine searches (this could be because your site has never been optimized for search, or simply due to the fact that individuals aren’t searching to identify someone who offers your products or services), or your industry is a referral-driven business, as many business-to-business industries are, it’s always a best practice to optimize your website to be found by searchers looking to identify an organization that offers the products and services or the solutions to problems that you do. You’ll have the peace of mind of knowing that if relevant searchers are searching, they will find your organization.
  • You’ll set yourself up for future success. As we shared early on in our current health pandemic, no-one has a crystal ball. While we all have our guesses and theories, it’s impossible to state, as of the date of this blog post, which types of organizations will be most impacted long-term by our world health scenario, and which types will rebound most quickly. But, in keeping with the bullet above this one, why not set yourself up for the best possible chance of being found by those who are searching for help and needs related to what your organization offers?
  • Your organization will save and maximize marketing $$ when $$ are particularly tight. One of the many outcomes we love about implementing technical/organic tactics to support a client organization’s appearing high up in relevant search engine searches is that it can help them avoid unnecessary spending on paid search/PPC advertising down the road. Depending on the competitiveness of an organization’s market, and whether or not searchers are indeed looking to identify someone like the organization, implementing SEO tactics may make paid search/search engine marketing (SEM) spending gratuitous in the long-term.

If you scroll through our blog at https://allintheresults.com/ponderings, you will find a large number of blog posts to get you up-to-speed on organic/technical SEO basics, and we are glad to answer any questions on those basics on a complimentary basis because of our desire to give back right now. We are also always here to help with some of the bigger and more complex lifts like keyword research. So, please reach out if we can help answer questions about smaller SEO tasks or help you complete larger ones.

Uncategorized

What The Coronavirus Can’t Do or Take From Us

A blog post by Gail Snow Moraski and the Rest of Our Beautiful World

Starting a list and welcome contributions to it about what the coronavirus can’t do or take from us. I’ve got lots of thoughts on this, but only listing four that come immediately to mind to allow for others to weigh in. So, please do so!

The “big C” — in current times, this reference is to Coronavirus/COVID-19, but like the usual term it references, “cancer” — can’t do, take from us, or keep us from:

  • Spring from springing
  • Babies from arriving
  • Laughing with a neighbor (from a six-foot distance, of course!)
  • Singing our favorite song

Please add to the list by commenting below or e-mailing me at gail.moraski@allintheresults.com. Let’s take the power away from this virus and show it who’s boss!

Acceptance of Circumstances, community involvement, keeping up with trends, LinkedIn, Making Connections, Making Connections and Introductions, making time for things you value, Networking, relationship building, sales, staying current, target audiences, warriors, fighters, doing good, giving back, paying it forward

How to Pivot Your Business Toward Relationship-Building in the Time of COVID-19

By Guest Blogger, Bethany Clarke

Running a business these days is no joke. The global pandemic has put many small businesses into a tailspin. No one’s seen anything like this before and everyone’s talking about “pivoting,” but what does that actually mean? What does a pivot look like for you? 

You’re great at running and marketing your business. You’ve got the branding, social media, and your new client funnel down to a science. You’re turning a profit and you can’t believe how far you’ve come since the first days of starting out, but this COVID-19 deal is uncharted territory.

You’re not alone. Sales for many businesses have dropped this month due to the distraction provided by the pandemic, but particularly, due to its associated social distancing practices. Yes, the latter are a matter of national health, but man, are they a pain for conducting in-person sales activities. And, our current world scenario has made all forms of sales and outreach activities far more difficult and far less effective, whether they be in-person, phone, or e-communications ones. That’s why we recommend that your pivot be one that includes relationship building.

What’s the deal with relationships? They will be what sustains you through this crisis and after it is over. By reaching out to potential clients now, you can be certain that you’ll be one of the first people they come to once the crisis has receded. You can establish yourself as a credible, helpful and friendly resource in your field, and even a “thought leader.”

How to make the pivot toward relationship building?

  1. Establish connections online by devoting a half hour to posting and being present on your social media each day. That’s enough time to reply to comments on your posts or to comment on others’ posts. Always make an effort to do this, especially on Facebook and Instagram since that’s part of the algorithm that drives your posts to the top of people’s feeds. 
  1. Direct message followers who are your dream clients. Now’s the time to reach out and say “hello” and offer to help or provide information they might find particularly beneficial at this point in time. Most people have more free time lately and are craving connections. If you’re making a practice of extending your olive branch now in a very genuine/authentic and heart-felt way, you’ll be remembered by people for helping make this hard time a little easier for them.
  1. Reach out to people who operate in fields adjacent to yours and who serve the same vertical (target audiences) you’d like to do work for. For instance, if you’re a copywriter, you could connect with someone who does graphic design. In the future, when you meet a client who needs a website re-done, you can provide your client with the copy they need, and then refer them to your colleague who will design their fancy new logo or design their new website. If you help nonprofits with marketing, but there are other firms that don’t compete with you that offer bookkeeping services for nonprofits, then why not try to be referral sources for each other? These referrals can go both ways. People in your identical spaces could be competitors but what if you shifted that perspective? What if you turned them into collaborators or work referral sources? Developing a “referral circle” is an excellent way to broaden and strengthen your network and increase your customer base.

Aside from all the business benefits that come along with establishing and maintaining relationships, having these positive, collaborative, helpful relationships just feels really good right now. In this time of isolation, it’s human and healthy to crave connection with others. Making the pivot toward relationship building in your business will not only make your business stronger, but it may help make you healthier and happier as well.

Being Found on Google, blog, Blog, Blogging, competitive advantage, content marketing, integrated marketing, keeping up with trends, keywords, Memorability, organic SEO, SEO, video, video marketing

Three Ways to Use Video to Boost SEO

By Guest Blogger, Nick Bartos, Social Motion

Video is valuable for any business, as it can be used to amplify your brand utilizing interesting visuals and engaging storytelling. However, many marketers and business owners may not know that video can also be used to support search engine optimization (SEO) efforts. Here is how to own search engine results even further – utilizing video.

#1: Create evergreen content, and host it in evergreen places

Instagram, Facebook, and TikTok are fantastic places to post videos – but unless those videos are consistently being served up to new individuals via paid ads vs. only being viewed organically by followers of or visitors to an organization’s social media profiles, the view-count is very likely to drop after the first few days of posting on these platforms. YouTube is the number two most used search engine behind Google. Utilizing a platform like YouTube will allow your video, and therefore, your organization, to remain in search results consistently. This will help your SEO efforts and allow your content to keep working for you, even after the initial drop off from feed-based channels like Facebook.

#2: Utilize your keyword research

Keyword research allows you to identify the high-volume “search terms (known as keywords)” which individuals and organizations are entering into a search engine like Google to identify organizations that offer the services, products, or solutions to problems that you do.

Use keyword research you already have to both inform your video and take advantage of the keyword research you spent hours collecting. If subscribed to an SEO service, such as SEMrush, or even if you just use Google Ads keyword planning tools, utilize the information offered by the software/tools. Many times, these services will  cause the researcher to think of blog post ideas based on their findings – do not be afraid to turn these into video! And, then be sure to tag your video appropriately in YouTube with the keywords for which you want your video to be found.

#3: Use Closed Captioning and Subtitles

The above is arguably the easiest way to help yourself. While you can use your video title, description, and tags as ways to help your videos rank, make it even easier for search engines to rank video for desirable terms by providing a transcript. Not only are you providing closed captioning for accessibility purposes (which search engines also applaud), but you are also providing a script for search engines to rank your video for appropriate search terms and keywords that you have incorporated in your script. Some services provide automated closed-captioning services, but they are not always perfect. It takes a bit of time to complete, but will pay dividends in SEO efforts.

If you want to boost your video presence online, check out Social Motion, a company dedicated to creating high-quality, buzz-worthy, and engaging content for social and digital media. We’re always glad to hold a complimentary phone chat with you to discuss your particular marketing challenges and opportunities and how video, such as the one I shared below, can help address them.

competitive advantage, Customer Service, differentiation, good will creation, Memorability, sales, traditional marketing, User experience

Employing a “Dinosaur” Marketing Practice to Keep From Going Extinct

Last week, I went “in town” (traveled from my office on the South Shore into Boston) to meet with a client. As I often do when I make the 45+- minute commute to meet with a client, or attend an industry or networking event, I ran a few errands after my meeting. There’s always a birthday gift or a new book to be bought, right? I stopped at Copley Place/The Prudential Building to buy a couple of ingredients that Sur La Table and Eataly carry, and also visited Barnes & Noble to purchase “The Secret” (a cool treasure hunt guide with a Boston reference).

Initially, I thought I was just having a lucky or “random acts of kindness” day, because employees in each of the businesses I mentioned above were so welcoming, helpful, or kind — something I hadn’t experienced to such a degree at retailers in a while. But, then it struck me on my journey home, how much retailers must be recognizing the need to step up their customer service game if they want to survive in the next year, never mind the next ten.

I’m likely stating the obvious here, but the plethora of online shopping opportunities, particularly, Amazon.com, is causing retailers across the U.S. to close their physical shops/locations in busy downtown areas and shopping malls. Whether it be filing for bankruptcy or completing closing up shop (literally and figuratively), recent victims of the uptick in online (particularly one-stop) shopping include Papyrus, Payless Shoes, Forever 21, Barneys New York, Gymboree, and more. And, it’s common knowledge, that time-honored retail giant, Macy’s, whom families have visited for generations, will be closing numerous storefronts.

As a marketer, I’ve always felt and known that customer service can make or break you, and if an organization’s service is outstanding or unique enough from that of competitors’ it can be a true differentiator. That’s why I’ve discussed this topic previously in my “In Praise of Praise” and “Why You Should Remind & Require Employees to ‘Do Your Job’ And Do It Well” blog posts.

My aforementioned shopping experience in Boston leads me to believe that many retailers are now coaching and requiring their sales staff to deliver exceptional service in hopes of maintaining a strong physical vs. online consumer following. So what were some of the stepped-up customer service tactics I experienced at the retailers mentioned above?

  • lots of smiles from individuals working on the floor of stores or at the registers
  • being greeted when I walked in the door
  • being asked by more than one employee if they could help me find anything or if I was finding what I was looking for
  • being offered food samples
  • being given double the portion of the food item I was purchasing (but only paying for the original one portion) and being alerted to that by the employee
  • displaying interest in my needs, my life, what problem I was looking to solve, etc.
  • engaging me in a lengthy conversation related to a product I was purchasing and why I was excited about it, and sharing in my enthusiasm

Based on the way I was made to feel noticed, valued, and important, I will definitely revisit all the physical stores of these retailers again. I’m someone who enjoys chatting with salespeople at stores, window-shopping, and being able to feel, test, try on, etc. a product I’m hoping to buy. Part of that may be due to the fact that I work out of my home office and all my co-workers are virtual. I welcome getting away from my office once in a while and excursions that provide opportunities to socialize. I know this does not hold true for all consumers, though — many don’t want to have to socialize with salespeople or leave their home to run an errand after a busy workday.

I’ve shared all of the above as a reminder and warning to anyone who is responsible for sales at their particular organization, regardless of the organization’s nature. Great customer service never grows old or goes out of style! It’s as relevant — in fact, it may be more relevant — than it was in the 1800’s (hence, the exaggerated dinosaur reference in my blog post title) when Brooks Brothers, Lord & Taylor, Macy’s, Bloomingdale, Saks Fifth Avenue, and Barnes & Noble opened their doors. While I do hope this stepped-up customer service effort will keep the retailers I cited from losing their brick & mortar presence, I wonder if such an effort might have kept them from being where some of them are today — close to closing up shop.

Being Found on Google, digital marketing agency, direct mail, Google Analytics, keywords, marketing consultant, Nonprofit Marketing & Communications, online advertising, organic SEO, paid search, pull marketing, push marketing, Results Analysis, Search Engine Optimization, search terms, SEM, SEO, target audiences, technical SEO, User experience, website

Why "If You Build It, They Will Come" Doesn't Always Hold True

Over the past six years, as a digital marketing agency owner and marketing consultant, I’ve had so many prospective clients approach me with a specific marketing tactic/activity that they’d like me to implement on their behalf. As I’ve repeatedly expressed on social media, in other blog posts, and in my website’s content, I never encourage clients to implement or continue with a marketing activity that doesn’t make sense for them. So, as part of discussing the particular tactic for which they’d like my help, I do a “preliminary check” to see if their website is “optimized for search,” and, therefore, likely to be found by individuals searching on relevant terms for the products, services, and solutions to problems the client in-question provides. Instead of a costly advertising campaign or direct mailer, the client might be better served investing in Search Engine Optimization (SEO), which could have longer-lasting impact.

You would be amazed by the number of organizations — both large and small — who have spent significant $$ and time to launch a comprehensive, user-friendly, informative website, but didn’t realize they needed to implement off-page (behind-the-scenes tags) and on-page (content) SEO tactics in order for their site to be found on Google. Some website developers and designers are well-versed in SEO, others aren’t, and don’t offer the service automatically, or as an add-on when launching a new site.

The above means that a for-profit or non-profit organization may have invested in a beautiful, effective website as far as design, user experience, functionality (interactive tools) and content goes, but they won’t likely benefit from it to the degree to which they could/should. Their site becomes like a pretty little unknown island that no-one knows is there, and therefore, no-one visits. In sum, building their new site, didn’t mean people would come.

Another factor related to lack of visitors may be this. If the products, services, or solutions to problems an organization offers are not ones that individuals are aware of, and therefore, aren’t actively searching on, even the most-optimized-for-search website isn’t going to get a lot of visits that stem from search engine inquiries. If your product or service is a brand new one — think something you’d see on Shark Tank — your target audience may not even realize a product or service like yours exists. Or, particularly, if you’re a B2B (business-to-business) organization, prospective clients may identify an organization like yours by asking one of their contacts or colleagues for a referral.

Both of the scenarios outlined in the paragraph above equate to your organization not being able to rely on “organic search” to drive traffic to your website. But, if you want and need to confirm that individuals aren’t actively searching to find an organization like yours, read our recent post that explains how keyword research can help you figure out whether or not individuals are searching to find an organization with your capabilities.

So, what are the takeaways from everything we’ve shared so far in this post, i.e., how do you ensure “if you build it they will come?

  1. Don’t assume that searchers are searching to find you and/or what you offer. Take the following steps to determine if they are searching to find you, and how.
    • use your Google Analytics data to see what percentage of your traffic is organic (comes to your site as the result of a visitor clicking on a search engine results listing)
    • use your Google Search Console data to see for what search terms, if any, Google is presenting a listing with a link to your website in search engine results, and the # of individuals who are clicking-thru to your site as a result of it being presented
    • conduct keyword research for the specific geographies you serve to determine whether or not a significant volume of individuals is searching to identify an organization likes yours
  2. If the above exercises reveal that the percentage of organic traffic to your site is low (less than 30%), and your website isn’t being presented in search engine results for relevant search terms (keywords), but keyword research indicates a large number of individuals in your geography are searching for the solutions, products and services you offer, then you should optimize your website for search, i.e., implement organic/technical SEO tactics
  3. If keyword research indicates that only a small number of individuals in your geography are searching for an organization with your capabilities, it’s time to consider “push” vs. “pull” marketing. Push marketing is all about putting the idea of your product/service in individuals’ heads and making them aware that a your solution to their problem exists. Display vs. search advertising is just one form of this and this blog post explains the push vs. pull dynamic, but there are many other forms of push marketing, such as an e-mail campaign, print or broadcast advertising, or a direct mail campaign.

Results Communications & Research is always here to make sure your website isn’t an island onto itself, so reach out to make sure it gets the admiring visitors it deserves.

blog, Blog, Blogging, brand promise, content marketing, good will creation, Google Analytics, integrated marketing, keeping up with trends, Marketing Planning, organic SEO, Search Engine Optimization, SEO, social media, staying current, strategic planning, target audiences, Target Marketing, technical SEO, traditional marketing

A Semi-New Name for a Centuries-Old Marketing Practice

Because, in the last several months, I’ve had various fellow marketers talk to me about or take jobs in “content marketing,” or seen them post about it on social media, I thought the time was right to explain this term and marketing strategy in a blog post. Even though I’ve been aware of the term for quite some time because much of my work falls under the content marketing umbrella (particularly SEO, blog writing, social media voice, and Google Analytics data reviews), I haven’t tended to use that term with clients and prospective clients, thinking it might not resonate with them. But, perhaps, the time has come for me to do so. 2019 was called the “year of SEO” by some marketers. 2020 may be the “year of content marketing.”

While the term “content marketing” has only been in use for the last decade or so, and some individuals employ it solely related to digital/online/electronic distribution of information, one of its key premises has been around since at least the early 1700’s — when individuals began promoting products and services via the written word vs. the spoken word. And, that premise is that creating informational, helpful, desired content — which can be used across many marketing vehicles and tactics — will garner customers’ and prospective customers’ favor and loyalty.

Even though the focus wasn’t primarily or solely “online” usage at the time (the internet and social media were still somewhat in their infancy), during my tenure as a marketing leader at BMC HealthNet Plan (2008 – 2014), I wrote wellness-related copy that was able to be employed in print ads/advertorials as well as in hard-copy handouts used at events or for other purposes by BMC HealthNet Plan community outreach reps. PDFs of those handouts were then shared on the organization’s wellness section of its website.

The above is a glowing example of content marketing’s basic tenet of sharing information, that target audiences value, across numerous vehicles/tactics in order to retain or acquire audience members as customers. In this case, the target audiences were members or prospective members of the health plan, as well as community organizations or healthcare providers, who might refer them to the health plan.

Integrated Marketing vs. Content Marketing

Related to my initial comment at the top of this post that the key premises and intentions behind content marketing are not new at all, I want and need to speak to the synergies between content marketing and integrated marketing. Both aim to employ similar/the same content across numerous marketing tactics/vehicles to repeatedly expose target audiences to the same, consistent message. But, a key difference to me between the two is that content marketing isn’t just about promoting and creating awareness of a product or services through true “marketing/sales/promotional” messages. It’s about being helpful and creating good will by sharing desirable information that may or may not be directly related to an organization’s products or services (see our discussion of tangential topic blogging).

Loyalty is Priceless

Online/Digital/Electronic Content Marketing Vehicles/Tactics

Since most people who use the term “content marketing” to refer to online/digital/electronic distribution of beneficial content to create brand awareness and loyalty — and ultimately sales or some other desired conversion activity (such as signing up for an e-newsletter, making a donation, or submitting an inquiry about an organization’s products and services) — what are some of the online/digital/electronic vehicles/tactics in which content created for the above purposes can be employed? E-newsletters, downloadable white papers, podcasts, website page content, blog content, social media post content, downloadable e-books, infographics (images that contain helpful, detailed info.) and videos.

Love — Back at You!

The Love-Love Equation

The above list is not exhaustive, but provides a sense of the many primary ways organizations are sharing content electronically/digitally that they believe meets the needs of their various target audiences and demonstrates understanding of those audiences’ challenges and opportunities — all in the hopes of creating a loyal following who will show their “love” back by talking up the organization, purchasing its products, etc.

I, individuals I employ, and my expert connections have extensive experience related to both the creation and distribution of content to support an effective content marketing strategy. I hope you’ll reach out, when and if, you need our help.