online advertising, Quora, Uncategorized

My Quest To Use & Understand Quora’s Ads Manager Tool

If you’re not familiar with the Q & A site, Quora, check it out! It’s a great place to get answers and respond to both personal and business questions. Not only can you establish yourself as a subject matter expert (SME) by responding to questions, you can also purchase advertising to be served up to audiences who might be in need of the products or services you offer — based on the questions they are asking and topics they are reading.

I figured the easiest way to not forget, and, therefore, be able to accurately document the good, the bad, and the ugly of my first attempts at implementing an ad campaign using Quora’s ad manager tool, was to start a draft of a post about my experiences and add to it as I went along with my ad campaign implementation, so here goes.

The Ugly

Before reaching out to Quora Customer Support for help, I attempted to use the Ads Manager tool on my own, but could make no headway (a button never appeared to allow me to save any work, nor did I receive any kind of prompts to move forward). I now believe that had something to do with the fact that I use Chrome as my default browser because  when I switched to Internet Explorer I was able to save my work. At least with my particular computer and Chrome browser set up, I wasn’t able to scroll down in the tool to see what I needed to see and have access to what I needed to have access to.

Despite switching the browser I used to access the Quora Ads Manager tool to Internet Explorer, and being able to, then, edit/add a campaign, when I tried to add/edit an ad set (equivalent to a Google Ads ad group) under a campaign, I wasn’t able to save my work or select my targeting. I got those red circles with the lines thru them — indicating “STOP” — whenever I hovered my mouse over the various targeting options.

Soooooo, I had to reach out to a Quora Ads rep once again, and that’s when I learned that the third item listed under “The Bad” section below was getting in my way of moving forward. However, even after a call with the rep where I seemed to be able to use both Chrome and/or Internet Explorer to make revisions to my campaign, I found that neither of these browsers were allowing me to do all I needed to do in Quora, and I eventually had to use Mozilla Firefox. Yup, crazy but true!

The Bad
1) when you set up your campaign start date and time, it is only available in Pacific Standard Time, so you need to calculate what your desired start time or end time would be in Pacific Standard Time when you set that up.

2) Unlike with Google Ads where you can spend as little as $1 a day, you are required to spend at least $5.00 a day.

3) Once you set up an ad set and pick a primary targeting option (see options below contextual, audience, behavioral, and broad), you are stuck with that targeting option, unless you want to delete your ad set and start all over again.quora primary targeting options.png

4) Each time I finished entering my ad copy, images, and logo for a particular ad, I would see a preview of my ad to the right of the fields where I added them. The preview of the ad included a box with a check in it that said “capital.” I kept trying to launch the ads, but kept getting an error message that I needed to do something related to this checked-off capital box, but whether I left it checked or unchecked, and then hit the “apply” button, I could not seem to get my ads approved for launching. Huge sigh. I kept getting the message that “an ad revision was required.” So, here I go again, reaching out to the Quora ad rep. What it came down to is this — Quora doesn’t like and won’t approve a lot of capitalization in ads.

5) Unlike other “Ad Manager” online tools, such as Facebook’s and Google Ads’, an agency, such as ours, can’t implement an umbrella management account under which it can set up/add, and then run and manage client ad campaigns. An outreach must be made to customer service when a client account needs to be added to an agency’s account.

The Good

Unlike Google Ads, Quora encourages the use of punctuation at the end of a statement, so you can use ! and ?, something Google frowns on, and doesn’t normally approve in search text ads.

Customer service is ready and willing to help when you need it!

I did finally get my ads launched and running on Quora. I decided to go with “keywords” as my primary targeting option, and ads, such as the one below, now appear alongside questions and answers related to keywords such as “SEO” and “SEM.”

results quora ad

Stay tuned for future updates via new blog posts that elaborate on how my new Quora ads fared, as well as a more in-depth discussion about targeting options available in Quora.

In the meantime, please feel to reach out with any Quora questions — because, hey that’s what Quora is all about — answering questions.

 

 

Uncategorized, warriors, fighters, doing good, giving back, paying it forward

Recognizing and Supporting the Warriors Among Us

Recent messaging I’ve been exposed to, activities I’ve participated in, and health challenges with which I’ve dealt have prompted me to remind all my readers to continue to recognize and support the many and varied warriors among us. With October just around the corner, and news media, advertisers, and merchandisers splattering pink ribbons everywhere, breast cancer patients and survivors, as well as their caregivers, come most immediately to mind as individuals who need and deserve our support, but they are a just a small fraction of the many warriors in our midst.

Because of when the Committee gathered post-summer, fall reminds me of my previous pro bono publicity work for the Braintree-Milton-Randolph MA Relay For Life — an activity that regularly provides the opportunity to meet or hear the stories of patients and survivors who’ve battled or are battling many types of cancers (including breast cancer, lung cancer, colon cancer, leukemia, lymphoma and more), and who are incredible fighters.

I was also diagnosed with a rare cancer — abdominal sarcoma — in September 2006, so this time of year always brings reminders of the emotional and physical challenges I faced at that time and continue to face 13 years later as a result of the chronic conditions cancer treatment and surgery left me with. In fact, on the day I’m posting this, I’m off to have some CT scans to try to identify the cause for some new digestive symptoms I’ve been having.

Cs3tLONWEAALwPV

At different points over the past 7 years, I have had the good fortune of interacting with cancer and other health warriors on a weekly basis because of my “sometimes” need to receive IV iron treatments (I no longer absorb iron well from food or supplements). I say “good fortune” because, while I may arrive at my hematology/oncology practice not wanting to deal with the pricks of blood draws or IV inserts, or simply grouchy because I have to give up several hours weekly to this health inconvenience, when I witness or talk to other patients about what they are going through, I realize how small my challenges are. While I don’t wish bad health on anyone and feel great compassion for those dealing with it, the courage and grace many patients — and those who help them — exhibit under really difficult circumstances is both a reminder to me of how indomitable the human spirit is and an inspiration to me to stay positive and be grateful for the gift of life.

My pro bono work for Our Heart Speaks (OHS), an organization that provides a voice and means of healing through artistic expression to individuals finding themselves suddenly struggling with new disability or chronic illness, reminds me so often how there are individuals who feel fairly rotten on a daily basis, but who, for a variety of reasons, don’t feel comfortable or have the need for regularly sharing their pain, fright, and suffering with the outside world, including friends and family. I’ve learned thru my social media work for OHS that, particularly patients who suffer from “invisible illness,” such as digestive issues or chronic pain that isn’t obvious to both the loved ones and strangers in the patients’ lives, often feel like they must struggle with their health challenges in silence because there’s no “physical evidence” that can be seen by the human beings with which they interact that they are suffering.

As I alluded to above, we must recognize that warriors come in all shapes & sizes. Some warrior souls are cloaked in the body of a 90-year old woman, and some use the body of a 5-year old boy as their vessel. Some are battling cancer, some, other terminal or chronic diseases like ASL, MS, Parkinson’s or Alzheimer’s. And, some struggling with serious mental/emotional illness that paralyzes them, or, with addiction or social issues, such as homelessness.

Other warriors among us are the medical professionals who give their hearts and souls to their patients by helping them both emotionally and physically deal with their illness. Still, other warriors can be found in the friends and family members of those dealing with illness who do all they can to envelop their ill loved one in an invisible blanket of love. I also believe warriors can be found among the many individuals who give their free time to generate both awareness about research studies and research funds in support of a particular health challenge or social cause.

As briefly touched on above, in addition to physical-health warriors, there are innumerable warriors among us who, while not belonging to one of the four broad warrior groups above, i.e., the afflicted/challenged individual, professional caregivers, friend and family caregivers, and awareness and fund generators, battle non-physical-health challenges that seem equally insurmountable to health challenges. These include afflictions and challenges such as poverty, injustice, discrimination, and bullying. Plus mental health challenges such as anxiety, depression, addiction, and PTSD.

As you do when you celebrate Halloween and seek to identify who the person is under a particular costume, make an effort to identify the warriors beneath the surface of the individuals with whom you interact. And, regardless of their circumstances, let’s all be sure to give a shout out and emotional and physical support to all the warriors we come across in our daily lives, not just in September & October, but all year long.

In close, and, in keeping with the above, please do let me know if you would like me to add a warrior song, individual, or organization to my “Keep Up The Fight” page. I would be thrilled to do so!

Search Engine Optimization, SEM, SEO, social media, technical SEO, Uncategorized

Why SEO Is Not A One and Done Marketing Activity

Even if Google didn’t regularly change its algorithm that determines which organizations’ listings it serves up on the first two pages of search results, and even if new competitors haven’t entered your marketplace or existing competitors haven’t up’d their SEO game, your organization still needs to regularly revisit your SEO strategy and tactics. By regularly, I mean, at least quarterly.

My digital marketing agency is often engaged to implement activities related to keyword research and planning (such as employment of appropriate keywords in website content and behind-the-scenes website tags). While keyword research and planning is a large, complex, and time-consuming activity that doesn’t need to be revisited monthly or quarterly, there are a number of SEO review and audit type activities that should. I won’t repeat those activities in this post because I’ve already outlined them in the recent blog posts shared below, but I hope you’ll take the time to read or re-read these past posts. They outline easy tasks you can and should complete to make sure you are up-to-SEO-speed and that potential issues with your website aren’t impacting your SEO, or that tactics that you are or aren’t employing related to your social media presence, aren’t harming how your organization ranks in search engine results in some way.

Don’t have the time or capacity to complete the above monthly or quarterly SEO activities? My team is always here to help! E-mail or call us for information about the services we can provide related to quarterly SEO reviews.

 

 

online advertising, organic SEO, paid search, SEM, SEO, technical SEO, Uncategorized

CAPITALIZE ON SUMMER’S LULL TO GO AFTER LOW-HANGING SEO FRUIT

I’m sure there are exceptions to this, depending on how staff summer vacations are scheduled and the nature of services you offer and the time of year those you serve tend to use them, but in general, summer seems to be a slower time for many organizations. So along with blueberry & strawberry picking during the lazy, hazy days of summer, why not consider reaching out and snagging some low-hanging fruit related to SEO (Search Engine Optimization)?

Search Engine Optimization is all about making sure your organization’s website is well-positioned to rank high in search engine results listings for those terms most used by your target audience(s) to identify an organization that offers your services. There’s two broad categories of SEO tactics an organization can implement to improve how high up in results listings they appear for desired search terms: paid search (ads that appear at the top of Google, Bing, and other search engine results) and technical (non-paid activities you can undertake to improve where you come up in non-advertising/organic results).

blueberries-2278921__340

Detailed below are technical-SEO-tactic low-hanging fruit/SEO best practices to pick away at this summer. They’re presented in the order of what I believe to be the criticalness for addressing.

#1 – Make Visitors Feel Secure

  • If your site’s address is still an http:// vs. https:// one (insecure vs. secure), you are very likely being ranked lower in search engine results than your competitors and this issue is expected to worsen. Visitors don’t like visiting sites that aren’t secure and search engines don’t like to send searchers to such sites. Your website host or developer/designer should be able to install an SSL security certificate to convert your site from an insecure one to a secure one.

#2 – Think About the Company You Keep

  • If for whatever reason, a good amount of your site’s traffic is being driven by links (known as backlinks) found on sites that are considered “spammy,” this will also negatively impact where and how frequently search engines will share a listing that points to your website for terms relevant to your organization. Sometimes, many non-reputable organizations may be sending traffic to an organization’s site without your webmaster even knowing it. Read how to check for that issue and how to address it.

#3 – Mend Those Broken Relationships

  • Broken links, i.e., links on your site to another page of your site (internal link) or to the page of another organization’s site (external link) that don’t work and provide visitors with a “404” error message will cause search engines to “ding” you as far as results rankings go. Ideally, you should conduct an audit quarterly – not just during the slower days of summer – by clicking on all your site links to see if they still work.

#4 – Capitalize On Effective Relationships

  • Think about what highly respected organizations might be willing to post a link to your site from theirs since links from other credible organizations greatly improve your search engine results rankings. Reach out to those organizations this summer to ask them if they’d consider adding a link.

#5 – Plan for the Fall

  • Even if your site provides a good user experience and contains beneficial, comprehensive info., to succeed at SEO, you need to regularly update it with fresh content. Search engines reward organizations who do so. If you don’t already have a blog on your site, speak with your internal webmaster or external developer/designer about adding one (assuming you believe there are one or several internal or external individuals who can provide content). If you have a blog, but  aren’t posting regularly to it or aren’t good about “tagging” it to be found by search engines, think about how you could improve this come fall.
  • If you don’t have a “responsive” site, one that responds to the device accessing it – particularly mobile phones – speak to the individuals mentioned above about how you can address that issue in fall 2019.

And, speaking of fall, stay tuned for a late summer/early fall 411 piece that provides additional technical tactics for you to consider & pursue.

 

 

brand promise, competitive advantage, Customer Service, differentiation, good will creation, Memorability, Uncategorized, User experience

Why You Should Remind & Require Employees to “Do Your Job” and Do It Well

In my last blog post, “In Praise of Praise”, I shared my thoughts about how, in this day and age of “digital sharing”, an organization’s success or failure may be very dependent on customers’ online reviews/ratings. The same success-failure relationship holds true for an organization’s customer service quality, which, of course, individuals likely take into consideration when reviewing or rating an organization online. As a marketer, I’ve always believed prompt, effective, exemplary, and customer-satisfying customer service delivery is an organization’s most important marketing tactic and a marketing “no-brainer” along with having an effective website that is optimized for SEO. In very competitive markets, where there is little differentiation between products or services offered, it often is the one and only true differentiator.

I’ve also always been a big stickler when it comes to doing your job and doing it well — this includes having high expectations of myself as well as my co-workers, and thus, my always wanting to deliver outstanding work, both in corporate and consulting roles. I’ll never forget how, while employed at my very first permanent post-college job in a prominent bank’s corporate banking area, it was noted in my review as a criticism that I had too high or unreasonable expectations of co-workers. I couldn’t understand that being a negative trait at the time, and I still don’t comprehend why it was a perceived as a weakness that I would voice a concern to my manager whenever staff in the Bank’s wire transfer area messed up a transfer for the Bank’s biggest corporate customer — whose relationship I and my boss managed.

DO YOUR JOB

Fellow Bostonians and fans of the New England Patriots are sure to be familiar with the “Do Your Job” command associated with Coach Bill Belichick in recent years. I’ve been thinking about this statement a great deal lately, primarily because I have had, or friends and family have shared with me, so many recent experiences where individuals didn’t, had to be pushed to, or refused to do their job. It seems like it’s becoming more and more common for individuals to:

  • deliver slow or no service
  • express through body language or spoken language that they’re annoyed that they have to serve or help you, or that you asked them to serve or help you
  • ask you to self-serve or do their job for them
  • be immersed in their cell phone and not their job
  • continue talking with their co-workers when they see you standing at the counter or in line waiting to be helped

A couple examples of the above. Earlier in the week, my husband and I visited a popular and busy museum in New York City. The individual working at the coat check did not speak to us at all when we came to pick up my coat and bag, despite having chatted quite a bit with us when we dropped them off. Instead, she was very slow to get up out of her chair and get our things for us, and seemed very irritated that she had to do so. The fact that she had spoken with us previously meant there wasn’t any kind of language barrier getting in the way of her communicating with us. Therefore, she could have said “thanks” when we handed her our token and ticket to pick up the items, wished us “a good evening” as it was late in the day, or commented or asked about our visit or about our returning to the Museum. Even a smile would have gone a long way with us.

A family member recently needed help with a technical issue he was having with some software. He couldn’t figure out why he wasn’t able to get the software to function right, despite numerous attempts to use it to accomplish a necessary task. Instead, he was asked to do an extensive amount of trouble-shooting and rework on his end by the software company, when the individual with whom he was interacting could have easily identified the glitch/helped him resolve the issue. Basically, he was being asked to self-serve. And — I know I’m stating the obvious — that’s a common occurrence right now. We’re being asked now to regularly self-serve at checkout lines at the grocery store or pharmacy when we purchase products, and even self-serve related to services we receive.  And, even some smaller shops have implemented such technology.

Sure there are times when it’s helpful or quicker for customers to be able to self-serve, but I don’t believe that individuals should ever be forced to self-serve, and if we have to self-serve, shouldn’t we receive some kind of product or service price discount? Self service should be just one of several service options offered to customers. By offering self-service, organizations may believe their customers will be more satisfied, and in some cases, that may be true, but the organization also misses out on the opportunity for an individual to rave about the exceptional/outstanding/world-class service they received — service that may be the deciding factor in whether they return to a store location or use a particular service again, or the deciding factor among those with whom a client shares information about your organization’s service level.

patriots

So, what are the marketing and management implications of all of the above?

  • Managers of front line staff need to regularly conduct an assessment of how those customer-facing staff are doing their jobs and if they are doing it well via:
    • service surveys conducted of customers — I’m going to give a shout-out to the Lucerne Hotel in NYC — because they recently surveyed me with an online tool at the beginning of my stay and after my stay. Way to stay on top of any possible customer service issues!
    • hiring a mystery shopper to provide customer service experience feedback if your organization has one or several storefronts or locations where individuals receive face-to-face/in-person service from an employee
    • customers reviews posted on Facebook, Yelp, Google, and any other rating/review sites that might be relevant to your particular industry
    • other tactics, such as listening in on a staff member’s phone call with a customer (this should not be done without the staff member being aware of it, of course, or at least aware that, at any point, you might might be listening in on a customer call)
  • Organizations should ask themselves whether ALL of their target audiences/customers will welcome having to self-serve. If the answer is “no,” and there are customer or prospective client audiences who likely won’t welcome self-service, then a service option where an organization’s employees assists or waits on customers is required.

I’d so welcome hearing your thoughts and experiences related to being the victim of someone’s unwillingness to do their job or being forced to self-serve. So, please do share!

Uncategorized

In Praise of Praise

One of the digital marketing needs I’ve been helping clients with lately is “Reputation Management” — how to respond to reviews/ratings/comments (both positive and negative) on various online review vehicles and how to best encourage customers and employees to share positive reviews and ratings if they are happy with your services or products, or with working for your organization.

Obviously, the easiest and best way to avoid having negative reviews posted about your organization is to provide outstanding customer service and exceptional products, and to treat your employees well. Nonetheless, the former doesn’t always make you online-attack-proof. Sometimes, despite all efforts to provide a good work environment and company culture, an employee may post his or her unhappy experience with your organization on a site like Glassdoor, or a dissatisfied customer may post a scathing review on your Facebook page, Google My Business profile, or some other rating/review vehicle specific to the type of product or service you offer, or industry in which you participate.

As mentioned above, your best defense is a good offense. Providing exceptional customer and employee experiences will minimize the number of poor online reviews your organization will receive. But, developing and executing an ongoing reputation management plan that proactively solicits positive feedback on review/rating vehicles from clients and employees to off-set any future negative reviews is another great defensive play. It’s like “insurance” runs or goals in the world of sports. It’s a great cushion to have in the game of online reviews.

Your reputation management plan should include the following:

  • audiences from whom you think you’d receive a positive review/rating
  • online rating/review vehicles on which you’d like the above audiences to post
  • timing of outreach to various audiences and means of outreach, i.e., e-mail, text, snail mail, social media, etc. to ask for online review completions

Sing-It-Loud-Sing-Praises-Clip-Art-Hoard-Preview-1

While some may think it’s not right or fair to solicit positive online feedback from others because it distorts what should be organic results, we disagree. As long as you don’t incentivize customers or employees to rate/review you, or lead them to believe you will penalize them in some way for not rating/reviewing you positively or for posting negative reviews/ratings, we think it makes perfect sense to outreach to satisfied customers and employees to share their thoughts.

The fast pace of our world means individuals often don’t make/take the time to sing the praises of an organization with whom they are happy — hence, why we titled our post “In Praise of Praise.” Individuals often only post reviews/ratings if they are dissatisfied with an organization. If this blog post encourages one person to take the time to write a positive Yelp, Google My Business, Facebook, or other review, then we’ve accomplished our mission.

In the spirit of the above, we always welcome the sharing of positive thoughts about the services we’ve provided:  https://tinyurl.com/yy8ml4hw

We’re always here to speak to you about your unique reputation management dynamics, and how we might help you address your organization’s particular online reputation challenges and opportunities. Learn more about some of the reputation management services that Results Communications and Research offers.

SEO, Uncategorized

The SEO Audit Mistake Many Make

To conduct a really thorough SEO audit, i.e., to determine if your website and other digital/online properties are optimized to rank high in search engine results listings for terms relevant to the products and services you offer, there are a whole host of items you should investigate and consider. But, our aim with this blog post is to address the simplest and most frequent SEO audit marketers and business owners tend to conduct, and that is — entering the search terms (keywords) they want their digital properties to “rank for” into a search engine, such as Google and Bing.

google search engine

Unfortunately, conducting the above actively can lead to a false sense of security related to how the organization in-question ranks. Why? Because Google and other search engines have great memories. They know what websites you visit frequently and/or have visited recently, and what links in search results listings you’ve clicked on. Let’s face it, particularly when we are in a marketing or business owner role, we’re constantly visiting the websites of our organizations, or clicking on links to them that appear in search engine results.

The unfortunate outcome of the above is that search engines are more likely to serve your website listing up high in search results to you than they are to serve it up high in results listings to individuals not affiliated with your organization. But, you may believe that all individuals are seeing the same search engine results you are. You may be seeing a listing for your organization on the 1st page of search results, while target audiences may not see it until page 3 (and they likely won’t make it that far!)

Another key reason testing to see where your organization’s listing appears in search engine results can lead to a wrong SEO perception is because search engines take into consider your location — where you physically are when searching and/or your device’s IP address. So, let’s say I want to see where my firm appears in search engine results pages (SERP) for the term “SEO strategist MA”, a results listing for my organization, Results Communications and Research, might be presented to me at or near the top of the SERP simply because I’m searching from a computer with an IP address that is associated with the town where my business is located, i.e., Braintree, MA.

When a client engages my firm to help with technical/organic SEO activities, I always like to conduct an audit of where they rank for agreed-upon keywords/search terms, so that 3, 6, and/or 9 months down the road, we can see if the SEO tactics we’ve implemented have moved the SEO needle. Because I always visit prospective and new clients’ sites countless times in the initial days of discussions or working with them, I know it doesn’t make sense for me to conduct the simple audit activity described above on their behalf. I subcontract such work to a fellow marketing professional who has no association with the organization, and I specifically request that she doesn’t visit the client in-question’s site before she conducts the audit. Although, this doesn’t completely remove the “location bias” described above. I provide a variety of geographic and location triggers to include in her search to minimize “location bias”. Therefore, I instruct her to include certain towns, cities, and states, in the search phrase itself, such as “general contractors Boston MA” or “window cleaners Providence RI.”

Tactics to employ to avoid getting “misleading” results in response to the simple audit activity featured in this blog include:

  1. Use the “private” or “incognito” sessions/search capabilities associated with your browser, so that search engines won’t associate your past website visit history with you.
  2. Clear your cookies, cache, and browsing history.
  3. Ask an individual, such as a friend or family member, who hasn’t visited your site at all, or hasn’t visited frequently or recently, to conduct this audit for you.

Get more details about the above tactics, and learn about factors beyond your “history” and “location” that influence what results are served to individuals conducting a search engine query: https://www.webpresencesolutions.net/7-reasons-google-search-results-vary-dramatically/; https://www.crazyegg.com/blog/rankings-you-see-on-google/ 

SEO is a constantly evolving opportunity and challenge, and we’re always here to help, so don’t hesitate to reach out.

 

 

 

 

 

 

 

 

digital marketing agency, Nonprofit Marketing & Communications, online advertising, SEO, social media, Uncategorized, website

One Digital Marketing Agency’s Story: Five Years By The Numbers

Since it will be five years next month that Results C & R hung its digital marketing agency shingle, via the launch of this website, I thought it would be a fun and interesting exercise to do a deep dive into the types of clients our organization has served to-date,  as well as the nature of the work we’ve done for them. I mean, we’re always slicing ‘n dicing our clients’ data, why not slice our own?

The graphics below should readily tell our story of the 42 clients we’ve helped (as of the date of this blog post) over the past five years, and how we’ve helped them (with ongoing or one-off/project marketing strategy development or tactic execution work). But, just to preview and reinforce what you’ll see…we’ve served a very diverse group of clients with a very diverse set of digital marketing — and even some traditional marketing — challenges and objectives.

And, while our specialties since the launch of our digital marketing consultancy have been technical SEO; paid SEO (SEM/pay-per-click ads); website revisions, revamps, and launches; and Google Analytics account set-up and data analysis, we enjoy and can help clients with a variety of marketing and market research needs!

Nature of Client Work.png

size of clients

Nature of Client Work

 

landing pages, Uncategorized, website

Three Key Benefits of Offering Visitors a Website “Contact” or “Inquiry” Form

I was recently asked by a prospective client if “contact” or “inquiry” smart forms — you know forms that an individual can complete and submit online — made a website look dated. I polled a couple of website developer/designer expert connections, and the answer was “no.” I was very pleased to hear that because I think such forms afford both the visitor to and the owner of a website the following three key benefits:

1. Website visitors can share and website owners can learn how a visitor found out about their organization or website via a question such as the following with drop-down-menu answer options like the ones shown below (and in our form at the bottom of this post):

Q:  How did you learn about us?

newspaper advertisement, link to your site from a social media post, search engine search, online advertisement, word-of-mouth, billboard, radio advertisement, TV ad, bus advertisement, train advertisement (note: when relevant, you should allow visitors to select more than one vs. forcing one answer)

Obviously, answer options should only include those marketing vehicles and tactics you are employing to drive traffic to your site. You can also gather more information about the effectiveness of certain marketing activities by including additional questions that would only be presented if a particular response was selected (known as skip patterns). For example, let’s suppose you were running several types of online ads or ads with several different messages, you could pose questions to gather more detail about the messaging or form of online advertising a visitor saw.

Before launching any kind of advertising campaign, it’s a best and critical practice to make sure you always have means, such as the above, to track which of the marketing tactics you employed as part of the campaign are most effective.

2. Visitors won’t abandon the process of reaching out to you because they get the message below when they click on a link to e-mail or contact you. Already having an Outlook program on my computer or that I access via an online e-mail service, I never know what to do when this message which encourages me to configure an Outlook e-mail account appears as a pop-up when I click on someone’s e-mail address. I’m guessing most website visitors don’t either, and likely just end up “cancelling out” of the process.

email link message

To make matters worse, some e-mail links don’t even contain the e-mail address that you can snag and then type into your mail service yourself after you initiate creating/ sending a new e-mail. Instead of a link that’s hyperlinked and labeled with an e-mail address, such as gail.moraski@allintheresults.com, the link may be labeled “contact us” or “e-mail us” and take one directly to the Outlook message above. The average site visitor is unlikely to know that they may be able to “right click” on that link to see what the e-mail address is behind the link.

Why wonder if your site visitors are going to be patient enough to figure out how to e-mail you or figure out your e-mail address? Eliminate that concern with an online form.

3. Avoid Phone Calls That Can Be Awkward For Both Parties. Some people aren’t phone people. Instead of gathering information from you via a phone call — which may seem like it requires or indicates some kind of commitment to buy your product or use your services, or may simply feel awkward or cumbersome — some members of your target audience may prefer getting feedback from you via an online inquiry about your product or service. The ability to submit an online inquiry simplifies the process of their conducting initial research before they invest in a product or service — allowing for answers to questions they might have about the product or service itself and figuring out whether your product or service is the right fit for them.

Having an online contact/inquiry form doesn’t mean you still can’t include a link to an e-mail address, it just means your making it easier for prospective customers to communicate with you in a way that might be more comfortable and/or less mentally or technically cumbersome — a win-win because you’re able to gather beneficial data from your visitors to help optimize future marketing budgets and activities.

Need help setting up an online inquiry form? Use our form to reach out for help.

 

 

 

 

 

 

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Nonprofit 411: Achieving Fundraising Success

I was honored to have the privilege of co-authoring a three-part series with two fellow MA Nonprofit Network affiliate members related to nonprofit fundraising leading and best practices.

Enjoy the series and please reach out if we can help. And, nonprofits, as you finalize marketing and development/fundraising plans and strategies for 2019, don’t forget about the great opportunity that a Google Nonprofit Ad Grant may afford you.

Part I:  http://massnonprofitnet.org/blog/nonprofit-411-special-series-achieving-fundraising-gold-part-laying-groundwork-successful-campaign/

Part II:  http://massnonprofitnet.org/blog/nonprofit-411-achieving-fundraising-gold-part-ii-building-momentum/

Part III:  http://massnonprofitnet.org/blog/nonprofit-411-achieving-fundraising-success-part-iii-concluding-campaign/