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One Data Geek’s Thoughts On Key Implications Of Switching From UA to GA4 Google Analytics Property

Refer to it as you will — and we are seeing a lot of reference variability, such as GA4 and G4 — but Google Analytics’ new property version will soon be here to stay and pushing aside the Universal Analytics (UA) version (a version which all of us digital marketers and data geeks are very familiar with and have grown to love over the years.)

Since as a Boston SEO Company and Boston Digital Marketing agency, we ask each and every one of our clients to provide us with access to their Google Analytics data — so that we can help them determine what marketing activities are and aren’t working for them and what their general “website health” looks like — we are sorry to see the UA version of Google Analytics go. We’ve been using it 20 years, both in corporate and consulting roles, to assess the aforementioned.

Per Google’s own declaration, UA versions of Google Analytics will stop recording hits come July 1, 2023, which means the last day an organization can use Google Analytics to effectively track website visitor behavior with a UA property version is June 30, 2023. That said, our digital marketing agency is already hard at work learning the “ins and outs” of GA4, and working with our clients to make the switch late 2022 or early 2023 to this new Google Analytics property version.

We just completed several online classes offered by Google to learn about the many benefits of GA4 Analytics and how GA4 differrs from UA Analytics. While it’s fresh in our minds, we’re sharing our immediate reactions. We decided not to outline pro’s and con’s because general use, and our own use, of GA4 is too new and what we might consider a “pro” someone might consider a “con,” and vice versa.

Keep in mind we aren’t calling out similarities or things that will remain fairly constant across the two property versions. You can learn more about the general benefits of having a Google Analytics account here.

Key Benefits Of GA4 Analytics Over UA Analytics

  • G4 simultaneously tracks both mobile app and website data
  • G4 can often track a user across devices and platforms (UA was only able to track based on device ID) — this means if an individual originally visits your website using their phone, but later visits your site using their desktop, laptop, or other device, your organization will be able to track that individual as one user (currently in UA Analytics that same individual would likely be tracked as several users) and follow their user journey. Important note: You’ll likely see your “unique user” volume drop when you switch from UA to GA4 Analytics for the reasons outlined above and below.
    • So how does Google accomplish the above? By looking at three distinct identifiers or identity spaces:
      • User ID (this is an ID that an organization provided to a customer or prospective customer or other website visitor as part of their need or ability to login to the organization’s website)
      • Google signal (available when people are signed into a Google account, such as a Gmail e-mail account and have consented to sharing that info.)
      • Device ID (this info. comes from a user’s browser or app instance ID)

Key Differences Between GA4 Analytics and UA Analytics

  • GA4’s tracking emphasis is on user events vs. sessions (note that session info. is still available in GA4)
    • Many standard user events (activities that a user completes on a website, such as downloading a document) are automatically tracked in GA4 vs. UA Analytics. This means organizations will be far less dependent on using Google Tag Manager to set up event tracking, something we believe most organizations will welcome. We know we found using the aforementioned tool very cumbersome.
  • A smaller number of standard/pre-defined reports are available within GA4, but an extensive set of tools known as “Explorations” allow data geeks to slice ‘n dice data to their heart’s content. We’ve always found the best way to learn a new tool is to set it up and start playing around with it. We’ve found if you do some digging around in GA4, you’ll figure out where and how to access info. that you analyzed regularly in UA Analytics.

Interestingly enough, the Google-provided training we took highlighted the same items we highlighted above as benefits or differences in this grid that was shared in the training.

Need Help Setting Up A GA4 Analytics Property?

Our team of SEO experts and data analytics experts are here to help related to helping you set up a GA4 property or to answer questions about GA4. So please don’t hesitate to reach out!

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Understanding Google’s New Emphasis On “Helpful Content” Related To SEO

As we’ve shared on social media and with our SEO company’s clients, Google announced in September 2022 a key revision to their search algorithm (the algorithm they use to decide which websites to serve up, and in which order, for search terms entered in their search engine) to which each and every website owner should pay close attention. And, that is that they, as the #1 search engine used by individuals (92% or more of individuals use Google as their primary search engine), will be paying greater consideration to whether or not a website’s content is “helpful” or “unhelpful” when making search engine results listing ranking decisions. As you would expect, sites with “helpful content” are more likely to be served up and rank well in search results for relevant terms.

Impact of Google’s September 2022 “Helpful Content” Algorithm Change

We know first-hand how much of a shift in ranking can take place when Google views your site as one that shares “helpful content.” Our site now rank approx. 50 spots higher in Google search results for a high-volume, relevant keyword and that shift happened almost overnight. We believe that the positive shift was due to Google recognizing that our Boston digital marketing agency consistently publishes blog posts that are easily understood by a “lay person,” but also provide enough instruction to implement some of the marketing tactics we describe and recommend in our posts.

Shared below in Google’s “own words” is information from Google’s Search Central blog about how to ensure your website content is “helpful.” We’ve highlighted (via bold italics) what we consider to be the most critical policies to apply when making decisions about what topics to write about — and how to write about them — to make sure your content is beneficial to the various audiences who visit your site. All of their recommendations should improve your website’s “bounce rate,” i.e., the percentage of people who land/start on your site without interacting it in any way, such as clicking on a link or call-out, or visiting another page of your site. When prospective clients or clients are bouncing too quickly from your site, it’s an opportunity for a competitor to win them over on their site, right?

Unhelpful Website Content And How It Impacts SEO

The flip side of the positive practice of regular production and posting of “helpful content” is to eliminate content that Google may deem as “unhelpful (which could negatively impact how your website ranks for “desirable” search terms).” Such “unhelpful” content includes:

  • Short content that is “stuffed” with keywords and was primarily loaded to your site to support your site being found on Google for those keywords.
  • Content that is outdated — think events that have already passed or information that is no longer relevant or accurate, particularly pre-pandemic information since the pandemic greatly changed both business and consumer behavior.
  • Content that is all “about you,”, i.e., too focused on selling your products and singing your praises or sharing your differentiators without explaining how your prospective clients or clients would benefit from your products, services, and solutions, i.e., explaining what pain points of clients they would address.

Our team is here to help you interpret this most recent Google algorithm change, and put the right steps in place to make sure you respond to, and take advantage of, this recent Google algorithm change appropriately, promptly, and effectively. It’s very much in keeping with what we shared years ago in one of our very first SEO blog posts about making sure your website is “authentic.” So, please reach out if we can help you effectively navigation this change in algorithm — one we think makes is warranted, was a long-time-in-coming, and will provide for a far better user experience on all websites.

Google’s Explanation Of What “Helpful Content” Is

Source of information below: https://developers.google.com/search/blog/2022/08/helpful-content-update#:~:text=The%20helpful%20content%20update%20aims,successful%20with%20our%20new%20update%3F

Focus on people-first content

The helpful content update aims to better reward content where visitors feel they’ve had a satisfying experience, while content that doesn’t meet a visitor’s expectations won’t perform as well.

How can you ensure you’re creating content that will be successful with our new update? By following our long-standing advice and guidelines to create content for people, not for search engines. People-first content creators focus first on creating satisfying content, while also utilizing SEO best practices to bring searchers additional value. Answering yes to the questions below means you’re probably on the right track with a people-first approach:

  • Do you have an existing or intended audience for your business or site that would find the content useful if they came directly to you?
  • Does your content clearly demonstrate first-hand expertise and a depth of knowledge (for example, expertise that comes from having actually used a product or service, or visiting a place)?
  • Does your site have a primary purpose or focus?
  • After reading your content, will someone leave feeling they’ve learned enough about a topic to help achieve their goal?
  • Will someone reading your content leave feeling like they’ve had a satisfying experience?
  • Are you keeping in mind our guidance for core updates and for product reviews?

Avoid creating content for search engines first

Our advice about having a people-first approach does not invalidate following SEO best practices, such as those covered in Google’s own SEO guide. SEO is a helpful activity when it’s applied to people-first content. However, content created primarily for search engine traffic is strongly correlated with content that searchers find unsatisfying.

How do you avoid taking a search engine-first approach? Answering yes to some or all of the questions is a warning sign that you should reevaluate how you’re creating content across your site:

  • Is the content primarily to attract people from search engines, rather than made for humans?
  • Are you producing lots of content on different topics in hopes that some of it might perform well in search results?
  • Are you using extensive automation to produce content on many topics?
  • Are you mainly summarizing what others have to say without adding much value?
  • Are you writing about things simply because they seem trending and not because you’d write about them otherwise for your existing audience?
  • Does your content leave readers feeling like they need to search again to get better information from other sources?
  • Are you writing to a particular word count because you’ve heard or read that Google has a preferred word count? (No, we don’t).
  • Did you decide to enter some niche topic area without any real expertise, but instead mainly because you thought you’d get search traffic?
  • Does your content promise to answer a question that actually has no answer, such as suggesting there’s a release date for a product, movie, or TV show when one isn’t confirmed?

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Is Your Website Holidays-SEO-Ready?

Where did 2022 go? It’s hard to believe it’s late October, and that means that consumers are already starting their holiday shopping. Regardless of whether your target audiences are shopping for Christmas, Hanukkah, or some other holiday celebrated towards the end of the calendar year, it would be a huge marketing mistake to not capitalize on the year-end uptick in online shopping by making sure your website ranks as well as possible for terms related to it.

While the focus of this post is related to retail, e-commerce, and B2C organizations offering physical products, as you read thru it, you’ll see there are applications for organizations trying to sell services, tickets to events, or even looking for someone to make a donation to their non-profit organization as a gift to someone else.

SEO Tactics For The Holidays

Below are both easy, and more time-consuming/complex SEO tasks your organization should complete by early November to support having a successful holiday sales season.

  • Conduct keyword research to determine the search phrases your target audiences are using most related to holiday shopping or holiday gift giving. If you don’t have access to a keyword planning/research tool, reach out and we will share holiday-shopping-related keyword research with you that we already conducted for FREE (a more extensive list than what we share further on in our post.) That’s our holiday gift to you!
  • Incorporate high-volume keywords (search terms) that are relevant to your target audience in:
    • the public-facing content found on a holiday-related landing page (if you plan to have specials/sales/discounts or want to promote certain items that make great holiday gifts) and/or incorporate such terms on existing product-specific pages.
    • website product and landing page headers (H1 and H2), as appropriate.
    • page title tags, particularly if you have a distinct landing page or several such pages for holiday shopping and specials.
  • Use structured data to support your products appearing at the top of Google search results when someone searches on a very specific product need like “yellow pocketbook.” As a result of the aforementioned fall 2022 algorithm change, use of Google “Shopping ads,” a Google Merchant Center Account and/or Google Surfaces is no longer mandatory to have your products shown to individuals who are shopping. This article details Google’s reason for making the change and where your product information may appear when you properly use “structured data.”

The above task/tactic may be a more complicated and difficult one for your organization and may require your website developer’s help. You can learn more about structured data (also known as “schema markup”) via these resources:

Google Search Podcast

Crowdcontent.com

How To Incorporate High-volume Holiday-Shopping Keywords In Your Website Content

Recent holiday-shopping keyword research we conducted indicated the following as being among some of the highest-volume search terms used related to holiday shopping or gift shopping, in general (the number shown represents the average # of monthly searches in Google for that term):

  • gifts for men – 301,000
  • gifts for mom – 201,000
  • gifts for dad – 135,000
  • gifts for women – 135,000
  • Christmas gifts for mom – 90500
  • Gifting ideas for men – 90500
  • mens gifts ideas – 90500
  • gift ideas for women – 90500
  • mom Christmas gifts – 90500
  • women’s gifts ideas – 90500
  • women’s gifts for men – 74000
  • Christmas gifts for men – 74000
  • Gifts for mens Christmas – 74000
  • Christmas gifts for dad – 49500
  • Gifts for girlfriends – 49500
  • Christmas gifts for boyfriend – 40500
  • Christmas gifts for womens – 40500
  • Gifts for womens Christmas – 40500
  • Gifts for wife Christmas – 33100
  • Best Men gifts – 33100
  • Gift ideas for mom – 33100
  • Husbands gifts – 33100
  • Unique gifts – 33100
  • Best Christmas gifts 2021 (note you can use this phrase but change to 2022) – 33100
  • Gift for Christmas for wife – 33100
  • Unique gifts for men — 27100
  • Christmas gift idea for her — 27100
  • Christmas gifts for a girlfriend — 27100
  • Christmas gift ideas for her — 27100
  • Best gifts for men 2021 (change to 2022) — 27100
  • Best gifts for women 2021 (change to 2022) — 27100
  • Christmas Gifts 2021 (change to 2022) — 27100
  • Christmas gf gifts (change to 2022) (reminder people use acronyms like bff, bf in searches) — 27100
  • Gift ideas for boyfriend – 22200
  • Gift ideas for dad – 22200
  • Best gifts for mom – 22200
  • Top gifts for guys – 22200
  • Best gifts for moms – 22200
  • Secret santa gift ideas – 22200
  • Fun gift – 22200
  • Ideas gift boyfriend – 22200
  • Christmas gift teenagers – 22200
  • Gifts for husbands Christmas — 18000
  • Best gifts for dad — 18000
  • Best gifts for dads — 18000
  • Gift ideas for girlfriend — 18000
  • Unique gifts for women — 18000
  • Christmas gift ideas for mom — 14800
  • Ideas for mens stocking stuffers — 14800
  • Good gifts for mom—14800
  • Gift ideas for wife — 14800
  • Christmas gift ideas for moms — 14800
  • Unique Christmas gifts — 14800
  • Secret santa gifts — 14800
  • Mom’s Christmas gift ideas — 14800
  • Christmas gifts to her — 14800
  • Christmas gift ideas for him — 12100
  • Cool guys gifts — 12100
  • Cool gifts for guys — 12100
  • Presents for mom — 12100
  • Gifts for mother — 12100
  • Women best gift — 12100
  • Best gifts for women — 12100
  • Gadgets for men — 12100
  • Cool Christmas gift — 12100
  • Christmas fun gift — 12100
  • Christmas gift ideas 2021 (change to 2022) — 12100
  • Best gift 2021 (change to 2022) — 12100
  • Gift ideas him Christmas — 12100

As mentioned above, we are glad to provide a much more extensive list of holiday shopping terms and their associated average monthly searches in Google. You can e-mail us at gail.moraski@allintheresults.com to have the list sent to you. As we share all the time with our new SEO clients and attendees of our SEO classes, and as we did in this previous blog post, keyword research can also help you identify new products, services or solutions you should offer.

As alluded to above, be sure to use the term 2022 once or several times related to holiday shopping, and also be sure to include terms for non-Christmas holidays that are celebrated in December. Plus, think about what acronyms or abbreviations someone might use related to a loved, such as “bff” for “best friends forever.”

Before you begin incorporating high-volume keywords in your content, think about whom would most likely be the recipient of a gift of your product, services, event or class tickets, or a donation, and use terms that the searcher of your product or service might use. Let’s say you offer hand-made jewelry for women, you’d want your site to rank well for terms above like “Christmas gifts to her”  and “Christmas gifts for mom” and should incorporate such or similar terms in your website content. 

We’re Here To Help You Rank Well For Holiday Shopping Search Terms

Got questions or need our help. Reach out today as holiday shopping has already begun!

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The Two Key Perks To Pre-Internet, Non-Digital (Traditional) Marketing

This morning I participated in an interview with two University of Connecticut students who were working on a class project about leadership in marketing & communications (I’m a UCONN alum to whom they outreached via LinkedIn). I had already completed an initial draft of this post before my meeting with them, but while discussing with them the shift that has occurred since I first launched my marketing career – from “traditional” marketing to digital marketing – it struck me to refer to traditional marketing as “pre-internet” marketing. I’m going to start using that term and “non-digital” more because “traditional marketing” has just never felt right to me as the term to use for activities advertisers engaged in more before Google searches, social media, and texting took over the world!

Read on to learn what I see as the two broad categories of perks to employing non-digital marketing activities.

1. Perks To The Marketing Professional Developing and Executing Non-Digital Marketing Tactics

Call me crazy, but I miss things like print checks and listening to possible music beds and writing advertorial copy – all things that came with being involved with or overseeing non-digital marketing activities like direct mail, TV and radio advertising, and print advertising. I also miss physically visiting or viewing images of billboard locations and scripting messaging for radio ads. And, I miss holding a beautifully crafted – both in appearance and messaging – sturdy, direct mail piece, and being responsible for buying a target audience mailing list and working with direct mail house partners. I miss ad slicks and seeing my print ads in the Metro newspaper that I snagged at the train station to read on my commute to work, and I miss seeing my advertising subway posters on that same commute.

Particularly during my days when I was employed in bank marketing roles, and we implemented integrated marketing campaigns that ran anywhere from one month to three, I loved overseeing the content, production, and design of various pieces; plus, working with our external marketing agency to produce a number of physical marketing pieces that all mirrored each other and sent customers and prospective customers the same marketing messages and reminders. These included:

  • Physical statement stuffers that went in customer bank statements – it was so enjoyable to brainstorm with others on my team to arrive at fun, punchy, effective copy and seeing the stuffer come to fruition in its beautiful slick, printed form. Often we would create extras of these for tellers or other bank employees to give out to customers or prospective customers.
  • Lobby posters – these would appear in each of the bank’s various branches and most branches had several locations within the office to hang the posters that highlighted whatever product or service we were promoting that month.
  • ATM messages – back then, people used ATMs more and we’d arrange for messages to appear on the screen that mirrored the campaign-in-question’s key messages.
  • Teller posters/cards – these were mini versions of the lobby posters that were placed at teller stations for viewing by customers as they waited in line or interacted with the teller.
  • Visual displays – these were physical/tangible items we’d place in bank branches that were relevant to the product or service we were promoting, such as telephones to encourage people to use the bank’s “phone banking” service.

The takeaway? Pre-internet marketing activities allow marketing staff and professionals to use a different part of their brain and more of their senses, including touch/feel, and it’s important to shake things up that way, right? Using one part of your brain can help strengthen the other part of your brain, or give a certain part of your brain a rest or new perspective.

2. Perks To The Organization Employing Non-Digital Marketing Activities And To Their Target Audiences

In keeping with the message that ended the discussion of perk #1 above, everyone has different preferred and default means of learning and absorbing information. Organizations need to understand that seeing a billboard or an advertisement at a movie, mall, or subway station might resonate more with, or be more easily digested by, certain individuals than an online ad or social media post.

Plus, some target audiences may not spend a lot of time online or on the phone because of personal life circumstances or the nature of their job – equating to missed opportunities for the organization who is advertising. Some target audience members may be more likely to see or notice your advertising if it occurred on or in a billboard, train, bus, mall, TV, radio, or a printed/hard copy of a newspaper or magazine. I think you get the picture! Plus, there is so much distraction for a prospective customer when they are on their phone or computer; non-digital marketing tactics are often served up and to, and viewed by, customers when they are in more of a “captive” vs. distracted mode.

To summarize the above, we believe both the advertiser and target audiences win when marketing activities that go beyond digital ones are employed to create awareness and educate prospective customers. As we discussed in our recent blog post, non-digital marketing activities can greatly contribute to the success of a multi-tactic, integrated marketing campaign.

We Can Help You Decide If and What Non-Digital Marketing Is Right For Your Organization

While we often refer to ourselves as a Boston digital marketing agency or Boston SEO company, we are so much more than that, and bring significant non-digital/traditional marketing experience. We can serve as a marketing consultant for developing strategic marketing plans and as your outsourced digital marketing team. Our team can help with both high-level marketing work like determining strategy, as well as hands-on implementation of day-to-day marketing work and marketing campaign and advertising campaign tactics.

The team at Results C & R is glad to hold a complimentary discussion with you about available non-digital/traditional marketing activities, and which, if any, might make sense for your organization. Reach out to schedule your consultation to start planning for the new year!

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Why It’s A Marketing Must That Your Marketing Activities and Tactics Be Integrated

When I first started drafting this blog post, I thought I’d be mainly talking about traditional marketing and what I miss about it. But, as the post evolved, I realized the traditional marketing tactics/activities were just a piece of something bigger that I miss, sometimes, and that is being aware of, involved with, and/or or having oversight for ALL the marketing activities that a particular brand/organization executes. Often as a consultant, my team and I are working with organizations who have their own internal marketing team, and/or who work with a number of different outsourced marketing vendors or agencies. This means, while we are responsible for one or several pieces of the overall marketing strategic plan – usually digital pieces, we aren’t always aware of, kept informed of, or responsible for other pieces. As you would expect, each and every marketing message or tactic that is put out there in the universe by an organization has an impact – both negative and positive – on the effectiveness of the other marketing tactics.

Regardless of the above, because we strive each and every day to support our clients’ success, and to serve and be viewed as a member of their team, we often make recommendations and suggestions related to overall marketing strategy and various marketing tactics that others are overseeing. Sometimes, we suggest adding a new marketing tactic to the mix, even if we won’t be the ones making it happen, and sometimes, our suggestions are about shaking up how an existing marketing tactic is handled or executed.

Why Every Organization Needs Someone Monitoring and Aware Of All Marketing Tactics

Ultimately, each and every organization needs to have one person – whether it be an outsourced marketing consultant or agency or an in-house marketing director, chief marketing officer, or the business owner themselves – who:

  • Is aware of and tracking and analyzing the results of each and every marketing activity to ensure that marketing dollars and time are spent on those activities that lead to the greatest awareness, and ultimately highest possible number of conversions, such as sales (product purchase or engagement for services), and inquiries.
  • Ensures that marketing creative (messaging and design) is consistent across all marketing activities.

What Is Integrated Marketing and Why Is It So Important?

As hinted at above, integrated marketing means that all the marketing tactics you use to promote your organization and create awareness of it are cohesive, and therefore “mirror” each other. All tactics included in a strategic integrated marketing plan/campaign to promote a particular product or service should:

  • Contain and repeat the same key messages of the campaign
  • Reflect the same product or service promise and your competitive differentiators
  • Have a similar appearance as far as logos, design, color, and graphics go

For centuries, those who have succeeded at growing an organization have known that you have to hit the audiences whom you think will be the best target/users of your product or service numerous times to create both awareness and sales. Target audiences need to hear and see the same message multiple times for it to both stick and resonate. If you shake things up too much across your various marketing tactics and vehicles, you’ll miss out on the opportunity to expose your targeted customers to the same messaging and look and feel and you’ll also CONFUSE them.

Check out this blog post from marketing guru, Neil Patel, to read about integrated marketing campaign examples. And, read our blog post that explains how and why content marketing and integrated marketing are different. Or, use the search tool found on our “Ponderings” blog main page, to search for other posts that contain helpful info. on integrated marketing.

Help For Creating, Executing, and Implementing An Integrated Marketing Plan and Campaign

At Results Communications & Research, we bring more than 30 years of experience of implementing effective, integrated marketing campaigns, including ones that contain both digital and more traditional tactics such as outdoors (billboards), print, transit, movie, mall and broadcast (radio, TV) advertising. We can help you develop a strategic integrated marketing plan that outlines the various marketing vehicles and tactics we believe you should employ in a particular campaign, based on what we learn of your marketing objectives, challenges, and target audiences. Then, we’ll work with you to ensure proper tracking is in place to track the effectiveness of each of the various marketing tactics to help inform what tactics to employ in future campaigns or reallocate existing campaign $$ and/or pivot mid-campaign, based on what results are showing. So, please don’t hesitate to reach out. We love developing, executing, and analyzing the results of integrated marketing campaigns!

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Why Business Success Depends On Knowing Your Primary Target Audience and Catering To Their Needs and Wants

I’ve been meaning to write this blog post for several months now — while folks were still wearing shorts. You’ll learn why shortly (hah, hah, see what we did there?) But, fortunately, it was a very busy summer at Results C & R, and when it’s busy, we always put our clients’ marketing work above our own.

Earlier this summer, I visited my local “Paper Store,” and while perusing and admiring their clothing items for women, I was extremely surprised to see how short their various short offerings were. I had always assumed The Paper Store catered to women of my age, i.e., women aged 40+ and that their “sweet spot” as far as target audience went was women 45 – 65. These assumptions were likely based on the following:

  • What I observed to be the demographic of other shoppers when I visited various Paper Store locations
  • The fact that, despite their rewards/coupons program, their prices for various items like clothing, toiletries, and accessories, are higher than what you would pay at a discount store like TJ Maxx, Home Goods, or Marshalls. And, therefore, younger generations (who in many cases would have lower income than the above middle-aged group) might be less likely to shop or make a purchase at a Paper Store.

I decided to take a poll on LinkedIn (which I also shared with my Facebook connections) a few months back to to see what other consumers believed The Paper Store’s primary target audience to be and to inform my planned blog post.

As shown above, poll results indicated that I am not the only one who believes The Paper Store’s primary target audience is women over 40. If the aforementioned is really true, then why didn’t The Paper Store offer longer shorts — shorts that hit you one, two, or three inches above the knee — to its shoppers this summer? Either The Paper Store overlooked their primary target audience’s needs and missed out on an opportunity to sell them a summer staple, or women 45 – 65 really aren’t their primary target audience (or, at least not their primary target audience for shorts). Or, based on our poll results, there’s a big misperception about who their target audience is. Regardless, one or more of the following seems to be at play:

  • The Paper Store is hoping to reach and sell to a younger demographic/consumer and is moving in that direction by selling clothes that appeal to younger audiences — and perhaps, they are achieving that goal. Only they know the answer to that.
  • The Paper Store isn’t giving enough thought to their primary target audience’s needs and what they will and won’t wear.
  • The Paper Store is targeting numerous target audiences at once as part of their overall target market, but only targeting certain products to particular target audiences, as indicated in part by the fact that they offer:
    • A very large collection of Vera Bradley and Lilly Pulitzer products which I see most used by middle-aged or older women vs. teens or 20- or 30-something women because of the price associated with those products
    • Alex and Ani bracelets or other jewelry items which I’ve seen worn by both younger and middle-aged women, but primarily by women under 30
  • In keeping with the above, there is no pecking order when it comes to the various audiences The Paper Store serves; therefore, there is no one true primary target audience – just lots of smaller target audiences to whom various distinct products are targeted
  • Being a “gift store,” regardless of the age of the actual primary “purchaser/buyer/consumer,” The Paper Store needs to offer gifts that can be bestowed on anyone of any age — baby/toddler, child, young adult, etc.

The Paper Store’s website has been updated for fall and at the time of this post, homepage images showcase women who appear to be aged 40 at most, and who could possibly be and pass for 30-something and younger. So, I’m left thinking my bulleted thoughts above are accurate. Did/do I and others have their primary target audience wrong or is the retailer just trying to move away from that older audience, and attract younger consumers/shoppers? Or, are they just trying to offer something for everyone?

Products, Services and Marketing Creative Must Meet Needs Of And Resonate With Primary Target Audiences

Ultimately, what I hope you will take from this post is this. Whomever your primary target audience is, if you want to maintain them as customers and grow the amount of business they do with you, you have to offer products and services that make their lives better and easier, and your marketing creative (messaging and images) should reflect those audiences and what they hope to accomplish with your products and services, i.e., their reasons for buying them. If, for whatever reason you want your primary target audience to shift, i.e., you want to cause a new audience with different demographics (this could be based on age, location, gender, income level, and more) to become the primary consumers of your products, you need to make sure that products and services resonate with and provide solutions to problems of that new audience and your marketing creative speaks to that new audience and their needs.

Know What You’re Good At And Who You Serve

We’ve always been of the mindset that “you can’t be all things to all men.” You need to know what you’re good at and understand what the demographics of the audience who will be most interested in your particular products and services, i.e., your primary target audience, will look like. That’s usually a best practice when it comes to deciding what products and services to offer and how you market them. But, in the case of The Paper Store maybe trying to be many things to many people is working for them? Regardless, I won’t be visiting The Paper Store again to purchase shorts. I hope that was The Paper Store’s intention/objective.

alt-tags, Being Found on Google, blog, Blog, Blogging, competitive advantage, digital marketing agency, keywords, lead generation, marketing best practices, Marketing Planning, Objectives Setting, ongoing digital audits, online presence, organic SEO, pull marketing, push marketing, sales, Search Engine Optimization, search terms, SEO, SEO tags, target audiences, technical SEO, website

Why Combining Keyword Research With An SEO Audit Is A Recipe For SEO Success

Anyone who knows me well, knows I love watching cooking shows on Food Network, particularly ones where competitors have to combine ingredients that are given to them to make a dish that is appealing to both the tongues and the eyes of the particular show’s judges. Yeah, I’ll admit it, I’m watched pretty much every episode of “Beat Bobby Flay,” and countless episodes of “Chopped.”

So, what does food have to do with me, my company, and search engine optimization (SEO)? While my digital marketing agency isn’t just an SEO company, we’ve definitely gotten to be known, particularly in the last five years, for helping organizations (both for-profit and non-profit) in the Greater Boston area and beyond be found better and rank better on Google. Due to more than 10 years of being responsible for how websites rank in Google and other search engines, I’ve learned thru hands-on experience what combination of ingredients, i.e., what SEO tactics/activities, make for a winning SEO recipe!

Keyword Research: Your First and Most Important SEO Ingredient

I’ve given to, or shared with, Massachusetts chambers of commerce and SCORE chapters, as well as existing and prospective clients, a number of SEO presentations about the importance of keyword research. I’ve also written blog posts about it, and have a Word doc I’d be glad to share with you if you reach out to me to ask for it (hey, we don’t want to give out all the secret ingredients in our special SEO sauce too easily!) As we’ve shared in all the aforementioned documents and activities, keyword research ALWAYS needs to be a first step or ingredient in implementing an effective SEO strategy and recipe.

Even if you believe you already know what search terms (known as keywords) your various target audiences are entering into Google’s search engine to identify an organization or individual that offers the products, services, or solutions to problems you do, you should still make the time to confirm your intuitions about target audience’s search behaviors are accurate for these two key reasons:

  • you may be ranking well or trying to rank well for terms that target audiences are truly searching on, but are you missing out on terms that audiences are searching even more frequently on (high-volume search terms), and therefore, missing out on being found for desirable, relevant search terms because you don’t include those in your website content, page headers, meta tags, or other SEO real estate?
  • while you believed prior to keyword research completion that individuals were actively/regularly searching to identify an organization that offers the products, services, and solutions you do, your keyword research ends up indicating that the number of people entering relevant terms into Google is very low or negligible. The aforementioned scenario means all the SEO tactics in the world aren’t going to solve an immediate challenge of wanting and needing to generate more sales and leads for your organization since a “push” vs. “pull” strategy is warranted. You’re not going to drive a lot of “organic search” (search engine) traffic to your site, so traffic to your site will need to come from clicks on social media posts, display ads, links/banner ads on other external sites, e-blasts, and other marketing activities that put the idea of your products, services, and solutions in the minds of relevant target audiences who aren’t actively searching to find you.

Keyword research allows you to take a preliminary set of keywords/search terms you believe your audiences are searching on, and generate a much larger list of relevant search terms and the average # of times a month someone is entering that particular term into Google, for a particular geography. By reviewing this research, organizations can identify the keywords for which they most want to be found, and then make sure, as explained above, that those terms are included in SEO tactics/activities such as meta tags and public-facing website content and headers.

SEO Audit: An Ingredient That Adds Depth To Your SEO Recipe and Strategy

My Greater Boston SEO company employs a paid vs. free SEO audit tool to accurately determine for which of the keywords/search terms our clients most want to rank in a particular geography (identified thru the keyword research process above) they already rank well. We used to conduct SEO site audits for clients manually, but as our client list grew and the number of terms for which clients wanted to rank grew, we knew we needed to, and did invest in, a more cost- and time-efficient way to conduct SEO audits.

I consider an organization to rank particularly well for a particular keyword in Google if a listing with a link to its website or its Google My Business Profile/Google Search & Maps listing appears in the first 10 – 12 listings (for a particular geography) that Google serves up for the high-volume keyword in-question, i.e., appears on the first page of Google search results. I consider an organization to rank well, versus particularly well, if a listing with a link to its website or Google My Business Profile/Google Search and Maps appears within the first 25 listings Google serves up for desirable search terms, i.e., on the first two pages of Google Search results.

Identifying the intersection of relevant high-volume search terms and ranking on Google on pages BEYOND the first two (in positions 26 or higher in Google, and depending on the nature of an organization’s products and services, it may be critical to rank in position 1 – 12 in search results) allows us to know where there are areas for SEO improvement — therefore, areas where our client could be experiencing sweeter SEO success and for what terms we need to apply our secret SEO sauce to support ranking better in the future for those important keywords. The aforementioned secret sauce includes, but is not limited to, applying tactics such as employing the high-volume keywords in meta tags, page headers, and page content.

Why You’ll Want and Need To Repeat Your SEO Audit

Once you’ve set up your initial SEO audit, you’ll want to repeat it monthly to see if and how your organization ranks for the high-volume keywords regarding which you’re applying a lot of your SEO energy. Repeating this SEO audit will allow you to continue to tweak your SEO strategy and where you spend your SEO time, so that you continue to rank better and better for the keywords that are most important to the success of your organization and to your target audiences. Read why SEO is not a one and done marketing activity.

Why You Need This Winning SEO Ingredient Combo

Why does combining keyword research with an SEO audit make for a winning SEO recipe? Why spend time trying to rank well in Google for relevant, high-volume terms you’re already ranking well for? Sure, SEO is not a one and done marketing tactic and you should continue to employ appropriate-to-the-page-or-post-in-question content, headers, and page title tags that include those keywords for which you already rank well, but why not put the majority of your SEO energy into trying to rank well for high-volume search terms your organization currently isn’t ranking well for so you’re not missing out on important opportunities to reach your various target audiences?

Here’s an example from my own business. Two high-volume keywords I want my own site to rank well for are “digital marketing agency Boston” (average monthly search volume whole U.S. = 480/month), and “Boston SEO company” (average monthly search volume whole U.S. also = 480/month) since both of the aforementioned keywords have the highest average monthly search volumes among keywords/search terms that are relevant to the products, services, and solutions to problems we offer. Based on an audit we conducted today, we learned that we rank better for the term “digital marketing agency Boston” than we do for “Boston SEO company” — hey, Boston is fortunate to be a place that a very large number of SEO experts call home, so we are always competing with the best of the best SEO experts to rank for relevant terms. Anyhow, given the aforementioned audit information, while we’ll want to continue our efforts at ranking for “digital marketing agency Boston,” we’ll put extra effort into tactics to rank for “Boston SEO company (for the time being anyhow since rankings constantly change and shift depending on your marketplace and competition to be served up for certain keywords.)

Continuing with our food metaphor, we know this was a lot to “digest,” We’d be glad to walk you thru a recent case study we put together about the above winning combo, so please don’t hesitate to use our calendar app to schedule a time to chat https://calendly.com/gail-moraski.

Being Found on Google, digital marketing agency, fundraising/development, Google Ads, Google Nonprofit Ad Grant, keywords, landing page, landing pages, marketing best practices, Marketing Planning, Nonprofit Marketing & Communications, Objectives Setting, ongoing digital audits, online advertising, online presence, paid search, pull marketing, Search Engine Optimization, search terms, SEM, SEO, strategic planning, Strong Ad Creative, target audiences, Target Marketing

Growing Your Nonprofit With A Google Nonprofit Ad Grant

Knowing that I and my Boston-area digital marketing agency team help clients obtain, maintain, and optimize Google Nonprofit Ad Grants, a few weeks ago a fellow digital marketing consultant asked me if I ever had a client utilize the entire $120,000 in free Google Ads search advertising available thru the Grant. While I knew generally that a few of our nonprofit (NPO) clients who offered products and services across all of the U.S. (vs. in a smaller city/town or state geography) were able to really capitalize on the free advertising $/media buy available annually via their Grant, it prompted me to both dig deeper on what % of their Grant dollars were being used, and to detail in this blog post, the various ways our marketing agency’s Google Ad Grant clients have used their search-advertising funds.

I hope that, by documenting here the types of nonprofits we’ve worked with who have obtained a Grant and successfully employed Google Nonprofit Grant monies, I might inspire other NPOs to either apply for a Google Grant, or use their Google Ads Grant differently or better to maximize it.

What Types Of Nonprofits Qualify For A Google Nonprofit Ad Grant

Let’s start with the types of nonprofit organizations we’ve helped obtain and/or capitalize on their Google Nonprofit Ad Grant:

  • religious organizations
  • organizations that offer training programs/coaching to at-risk women/women in-transition
  • organizations serving those with special needs and/or disability
  • organizations that serve financially challenged/at-risk teens in both the U.S. and abroad
  • arts organizations
  • environmental organizations

Most non-profits who apply for a Google Nonprofit Ad Grant will qualify for one unless they are a government agency/entity, a healthcare provider like a hospital, or an education institution (philanthropic arms of colleges and universities may qualify for a grant). We’d be glad to coach you thru the Google Nonprofit Ad Grant application process. The initial part is pretty simple, and starts with applying for a Google Nonprofit Account and joining Tech Soup if you haven’t done so already. But, you do need to know how to set up a campaign that effectively meets certain Google Nonprofit Ad Grant search advertising requirements, including using certain available advertising features.

Does Anyone Ever Use Their Entire Annual Google Nonprofit Ad Grant Funds?

The answer to the above is likely “yes,” or close to it. As alluded to above, the broader the geographic area in which a nonprofit offers support, services, and products, the more likely they are going to be able to employ much of the available monthly $10,000 in free paid search advertising, particularly if the volume of individuals searching on terms relevant to what the nonprofit offers is significant.

We just conducted an audit of several of our Google Nonprofit Ad Grant clients who are able to offer all or some of their products and services across the whole U.S. All three of them sell products and services that are available for purchase by anyone in the U.S. For example, one sells mass cards to fund the great work they do; another sells curriculum and online training programs; a couple have online gift stores whose sales allow them to provide the services they do to constituents. One client will likely use 70% of their annual Google Ad Grant dollars ($120,000) by year’s end; another about one-third; and another, about one-third. It’s not easy to properly and effectively employ those large search advertising budgets, but it shows it is possible! And, of course, we’d be glad to brainstorm with you to come up with creative ideas for optimizing Grant dollars.

A Happy Google Nonprofit Ads Grant Optimizer

How Can I Use My Google Nonprofit Ad Grant Dollars?

Many of our Google Nonprofit Ad Grant clients are using their Google Grant in a number of simultaneous ways, including the following:

  • Drive sales of products, therefore, tangible goods, such as those available in an online store/shop that fund their good work in our communities
  • Cause use of the organization’s on-site services or online/virtual services
  • Recruit volunteers for their organization
  • Through general/branding messaging, create awareness of their organization among appropriate audiences in an attempt to secure donations (keep in mind that ads specifically asking for donations aren’t effective; but letting individuals and orgs. that are interested in your cause know about you can be effective with development efforts)
  • Support attendance at paid or free events, including webinars, seminars, workshops, courses, and classes
  • Cause target audiences to visit/read/use resources/information on their site, or download information
  • Cause appropriate individuals to fundraise on the organization’s behalf/participate in the organization’s fundraiser
  • Cause target audiences to be an advocate for the organization’s cause or the general/broader cause with which the organization is associated
  • Cause other desired “conversions,” i.e., desired behaviors, such as:
    • e-mail/e-newsletter sign-up
    • podcast listening
    • visits to organization’s physical site for a variety of reasons
    • survey taking

We think Google Nonprofit Ad Grants are a well-kept secret and are often under-utilized by nonprofits — either because they don’t apply for and employ one to see if it will work for them, or they obtain one and don’t use it for the many purposes they could or should.

As an affiliate member of the MA Nonprofit Network, the team at Results C & R gets great satisfaction from helping nonprofit organizations obtain and maximize their Google Advertising Grant to support achievement of a variety of objectives. Want to learn more? Set up a complimentary time to chat today! And, check out these two additional resources:

Watch A Video About A Google Nonprofit Success Story.

Read More About The Benefits Of A Google Nonprofit Ad Grant.

Being Found on Google, digital blueprint, Google Ads, Google Nonprofit Ad Grant, keywords, landing page, landing pages, marketing best practices, ongoing digital audits, online advertising, online presence, paid search, pull marketing, Search Engine Optimization, search terms, SEM, SEO, staying current, target audiences, Target Marketing, website

Spring Clean Your Online Presence To Support Sales and SEO – Part II

A JOINT BLOG POST BY GAIL SNOW MORASKI AND RYAN BRUDER

Our first blog post in this two-part series focused on capitalizing on “spring cleaning” inclinations to tune-up your website and your social media presence. The purpose of this second post is to remind readers who run any kind of online ads — whether they be Google Ads (also known as search ads/search marketing), social media ads, or banner ads purchased directly from another external website — to revisit them and give them a thorough look-over if you haven’t done so in a while.

Since SEM (search engine marketing) is one of our digital marketing agency’s specialties, the focus of this piece will be on Google Ads, but many of reminders can be applied to other forms of online advertising.

OPTIMIZING YOUR GOOGLE ADS TO IMPROVE PERFORMANCE AND MAXIMIZE BUDGET

Often clients will engage our SEO company to analyze either current or past Google Ads campaigns to see what they could or should be doing differently or better. Or, to assume management of existing Google Ads campaigns. Because we are data geeks, we love getting under the hood of a Google Ads account — whether it be a paid account used by a for-profit organization, or a Google Nonprofit Ad Grant account that provides qualifiying non-profit organizations with $120,000 in free annual Google search advertising.

Elements of campaigns and associated ad groups within a Google Ads account that we review related to the above engagements that you should too, as part of spring cleaning your Google Ads, include:

  1. KEYWORDS — what terms have you indicated to Google are ones for which you want your ads shown and are these all still appropriate? Are there keywords you should remove? Are there keywords you should add?
  2. SEARCH TERMS — related to the above keyword element, what search terms (actual phrases that ad clickers put into Google’s search engine) have your ads actually been presented to searchers for, and are they the right ones? The “search terms report,” accessed via the keywords section of a Google Ads ad group, allows you to see the exact terms for which your ads are being shown. Are the terms appropriate? Should some of these terms be made “negative” keywords, i.e., terms for which you don’t want your ads to be shown?
  3. RECOMMENDATIONS — as shown in the printscreen at the bottom of this elements list, Google makes regular recommendations — via a recommendations report — regarding steps you can take to “optimize” your campaign, and therefore, improve click-thru rate, and reduce your cost-per-click. Types of recommendations we see Google regularly make include: removing redundant keywords (keywords that are very similar in nature) from ad groups, adding certain types of ad extensions (such as structured snippets or call-outs), adding conversion-tracking, and using responsive search ads, along with standard text ads you already have in place. Not just as part of your spring cleaning, but each and every type you log into your Google Ads account to check on campaign performance, you should review the various recommendations, and apply the ones that you think make sense for your account.
  4. SETTINGS — settings are assigned at the campaign level and allow for you to target specific geographies and set daily budgets, as well as other specifics about your campaign. At a minimum, as part of your sprng review, you should revisit your daily budget and the geography to see if they are still appropriate to the products, services, or solutions you are promoting via your ads.
  5. AD CONTENT AND LANDING PAGES — if you haven’t checked your Google Ads campaigns in a while, you may even be running ads that land ad clickers on pages that promote either events that have already passed, such as a fundaising one, or products and services that are seasonal in nature and no longer apppropriate ones to be promoting due to the time of year. As you conduct your spring review, be sure that the products, services, and solutions are still the right ones for your organization to be promoting, regardless of whether you are paying for ad clicks, or getting them free via your Google Nonprofit Ad Grant. Also, revisit what makes for an effective landing page, and consider making any appropriate tweaks to current ad landing pages.
  6. COST-PER-CLICK — as part of your review, give great thought to the cost-per-click associated with each of your active vs. paused ad groups. Does the profit you’d make from an actual sale to an ad clicker warrant the cost-per-click — therefore, what is the acquisition cost (this may be include other factors beyond the ad cost-per-click) associated with obtaining a new customer and does it make good sense from a profitability standpoint?
  7. CLICKS — this is likely stating the obvious, but if your ads aren’t generating a decent volume of clicks, therefore, visits to your website, does it make sense to continue to run certain campaigns, or certain ad groups within campaigns?
Google Ads Manager Dashboard

We know that Google Ads advertising, and other forms of online advertising, can be complex and confusing. If you are concerned that your campaigns aren’t set up right to maximize clicks, conversions (ad clickers taking desired actions on your website), and your advertising budget, reach out to us for a complimentary discussion or for us to undertake online advertising spring cleaning on your behalf.

Acceptance of Circumstances, community involvement, keeping up with trends, LinkedIn, Making Connections, Making Connections and Introductions, making time for things you value, Networking, relationship building, sales, staying current, target audiences, warriors, fighters, doing good, giving back, paying it forward

How to Pivot Your Business Toward Relationship-Building in the Time of COVID-19

By Guest Blogger, Bethany Clarke

Running a business these days is no joke. The global pandemic has put many small businesses into a tailspin. No one’s seen anything like this before and everyone’s talking about “pivoting,” but what does that actually mean? What does a pivot look like for you? 

You’re great at running and marketing your business. You’ve got the branding, social media, and your new client funnel down to a science. You’re turning a profit and you can’t believe how far you’ve come since the first days of starting out, but this COVID-19 deal is uncharted territory.

You’re not alone. Sales for many businesses have dropped this month due to the distraction provided by the pandemic, but particularly, due to its associated social distancing practices. Yes, the latter are a matter of national health, but man, are they a pain for conducting in-person sales activities. And, our current world scenario has made all forms of sales and outreach activities far more difficult and far less effective, whether they be in-person, phone, or e-communications ones. That’s why we recommend that your pivot be one that includes relationship building.

What’s the deal with relationships? They will be what sustains you through this crisis and after it is over. By reaching out to potential clients now, you can be certain that you’ll be one of the first people they come to once the crisis has receded. You can establish yourself as a credible, helpful and friendly resource in your field, and even a “thought leader.”

How to make the pivot toward relationship building?

  1. Establish connections online by devoting a half hour to posting and being present on your social media each day. That’s enough time to reply to comments on your posts or to comment on others’ posts. Always make an effort to do this, especially on Facebook and Instagram since that’s part of the algorithm that drives your posts to the top of people’s feeds. 
  1. Direct message followers who are your dream clients. Now’s the time to reach out and say “hello” and offer to help or provide information they might find particularly beneficial at this point in time. Most people have more free time lately and are craving connections. If you’re making a practice of extending your olive branch now in a very genuine/authentic and heart-felt way, you’ll be remembered by people for helping make this hard time a little easier for them.
  1. Reach out to people who operate in fields adjacent to yours and who serve the same vertical (target audiences) you’d like to do work for. For instance, if you’re a copywriter, you could connect with someone who does graphic design. In the future, when you meet a client who needs a website re-done, you can provide your client with the copy they need, and then refer them to your colleague who will design their fancy new logo or design their new website. If you help nonprofits with marketing, but there are other firms that don’t compete with you that offer bookkeeping services for nonprofits, then why not try to be referral sources for each other? These referrals can go both ways. People in your identical spaces could be competitors but what if you shifted that perspective? What if you turned them into collaborators or work referral sources? Developing a “referral circle” is an excellent way to broaden and strengthen your network and increase your customer base.

Aside from all the business benefits that come along with establishing and maintaining relationships, having these positive, collaborative, helpful relationships just feels really good right now. In this time of isolation, it’s human and healthy to crave connection with others. Making the pivot toward relationship building in your business will not only make your business stronger, but it may help make you healthier and happier as well.