If you want your organization’s website to be served up in what’s called “The Local Pack” or “The Map Pack (see image at bottom of post),” the first one-time step you have to take if you haven’t already done so, is to set up a Google My Business Profile/Google Search & Maps listing.
How To Set Up Your Google My Business Profile
If you don’t have access to your Google Maps listing or your organization isn’t shown at all on Google Maps, type the address of your organization including any Suite # into your browser or Google; then click on the red dot showing your location. Then, follow prompts to request creation, or take ownership of, the Google Maps listing.
Once Google has verified you as the owner of the Profile, make sure you fill in as many of the fields in your new Google My Business profile as you can to make it comprehensive and more likely to be served up by Google, particularly: service areas, business categories, and hours of operation. And, don’t forget to complete the “Info. from the business” section. That’s where you tell potential searchers what your organization is all about. Lastly, as part of managing your online reputation, you’ll want to remember to ask happy customers to provide a “Google review” and to make the time to respond to ALL comments in a professional manner that shows your organization cares about customer satisfaction. Our Boston digital marketing agency offers “reputation management” services and can help make sure you handle the aforementioned marketing activity effectively.
How To Rank Well Locally/For Local Search Phrases
But, the focus on this blog post is not about initially setting up your Google My Business profile. It’s s about the ongoing step/ activity to support your organization being served up among the top three spots in “The Local Pack (or top four if Google includes an advertiser’s listing (ear-marked by Google as being an “Ad”)) for “near me,” “where to buy,” and similar local-in-nature search phrases that searchers enter into Google’s search engine. And that ongoing step/activity is to regularly add updates about your organization to your profile the same way you share them regularly to social media platforms.
Repurpose Social Media Posts On Your Google My Business Profile
As indicated above, an easy way to come up with, and add content to your Google My Business Profile, is to simply post already-created content to your profile at the same time you are posting it to the social media networks in which your organization participates.
See examples of updates we recently added to our Boston SEO company’s own Google My Business Profile at the bottom of the image below (taken from our own Profile), or enter “Results Communications & Research” into Google to call up our Profile and view the updates yourself/in greater detail.
Help Setting Up Or Managing Your Google My Business Profile
Need help setting up or optimizing/effectively managing your Google My Business profile. The team of SEO experts at Results Communications & Research is here to help, so please reach out!
Regardless of the size of your organization, it can be confusing to figure out what type of marketing agency or marketing consultant to hire to help you create awareness, and ultimately cause sales of your products, services, and solutions. The ability to market digitally/electronically — that came with wide-spread adoption of the internet — brought with it the following changes when it came to organizations engaging outside help for their marketing (outsourcing their marketing), whether it be for one-off/one-time work or ongoing work.
How Digital Marketing Leveled The Playing Field For Both Advertisers and Ad Agencies
Organizations who couldn’t afford the high costs associated with producing TV, radio, transit, or outdoors (billboards or other) advertising, found new, more affordable marketing activities were now available to them in the form of social media posting and advertising, tactics that support websites being found on Google and other search engines for desirable search phrases (organic search tactics/SEO tactics), paid search engine ads/marketing (SEM), e-blast and e-mail marketing, and more.
Since many organizations looking for marketing help no longer required the infrastructure and diverse skillsets associated with marketing tactics that involved large production activities and costs, some realized they no longer needed to hire a full-service large advertising agency — think the type of agency featured in the acclaimed TV series, “Mad Men,” or on “BeWitched,” as smaller marketing shops, like ours, could meet their digital marketing needs and/or traditional marketing needs related to activities that don’t require a lot of production, such as Public Relations (PR), or print advertising.
How To Figure Out What Type Of Marketing Firm To Hire And Questions To Ask
Branding and Design Firm. A firm that refers to themselves as a branding/brand and design firm primarily focuses on helping you figure out the look and feel of your brand, including the logo, colors, and graphic elements that will be associated with your brand. They usually offer website design services, but not always. And, some do offer other digital marketing or traditional marketing services thru collaborations or partnerships with digital marketing agencies, advertising agencies, or marketing consultants, or marketing freelancers. So, if you know you will need particular digital and/or traditional marketing services after working with the branding firm to develop or execute a new brand identify for you, ask in advance if they offer those services, so you will know whether you will have the burden of hunting around after for someone to help with traditional and digital marketing services — particularly to drive traffic to any new site you engage them to design for you.
Digital Marketing Agency. Digital marketing agencies tend to offer both higher-level strategic planning services, as well as hands-on/execution services, related to any marketing tactic that is digital or electronic related, including: e-blast/e-mail strategy and execution services, social media strategy and voice (actually writing and scheduling of social media posts), online advertising (social media/display advertising, Google Ads or other search engine advertising), blog strategy and voice work (actually writing and posting of blogs to your website), and search engine optimization (SEO) strategies. Most will offer content marketing services as well to help you figure out what content your target audiences are most interested in, and an editorial calendar for serving up such content on your website. Website content writing services likely will be available as well.
Marketing Consultant. In the almost nine years since we launched Results C & R, we’ve met a large number of marketing consultants. The degree to which they offer hands-on/execution work vs. developing high-level strategic plans tends to really vary. Some offer a number of hands-on services, in addition to helping you develop a strategic marketing plan, while others don’t do the actual marketing tactic execution work. If your organization has a number of internal marketing people who can actually oversee or execute the marketing plan developed by a consultant, a marketing consultant may be just what and all that you need.
Public Relations Firm/PR Firm. The focus of public relations firms is to get your organization unpaid-for-advertising/marketing. By helping your organization develop a strategy for causing various reporters and media to cover your story, they help your organization get mentions and attention without the cost of an expensive advertising campaign. PR firms also tend to offer event planning services since an event may be the perfect way to create awareness of your organization and/or create good will among your target audiences. Keep in mind that if you only need help with putting on an event vs. getting regular/ongoing press coverage, you could consider hiring an event planning firm. Many event planning firms also have experience getting media/reporter coverage for an event as well.
In general, the biggest overlap between a digital marketing agency and a Public Relations firm is that they both tend to offer social media services, since social media posts — particularly organic vs. paid/boosted social media posts — can help to generate good will and create awareness of an organization’s products, services, and solutions.
Advertising Agency. Nowadays, when people think of, or decide to hire an advertising agency vs. a digital marketing agency, it’s related to the fact that advertising agencies can pull in the right team members or hire the right contractors for a marketing campaign that requires heavy-duty production. As we mentioned above, scripting and executing a radio, TV (network or cable) or streaming advertisement requires the collaboration of a bunch of individuals with diverse skillsets, the renting of studios and/or locations in which to film, the hiring of “talent” for the broadcast spot — whether it be aired on the radio or TV. Activities like the aforementioned are often the reason why, in our current day and age, an organization would look to hire an advertising agency vs. a digital marketing agency. Although, most advertising agencies offer digital marketing services, in addition to traditional ones.
Web Design/Web Development Firm. Web design and web development firms are exactly what their name indicates — firms who help design and develop websites for clients. Many also offer logo design or other graphic design services because of their web designers’ ability to successfully complete such work. All web design/web development firms DO NOT offer SEO services nor do they always understand SEO, so if you expect or want to receive SEO services as part of your new website launch, be sure to ask any firms you are considering to design and develop your site, what knowledge they have of SEO and/or who they have on their team that has an SEO background. Otherwise, as we explain in this blog post, you’ll end up with a website that is not easily found via search engine searches.
Unfortunately, we regularly interact with prospective clients who had someone develop a beautiful, effective site for them, but the site is not being visited/found by target audiences because SEO tactics weren’t put in place by the web design/web development firm as part of the site development and design engagement.
What Should I Expect To Pay A Marketing Agency Or A Marketing Consultant?
Based, again, on our 9 years of marketing agency and marketing consulting experience at the time of writing this post, we’ve found that, in general, the bigger the agency/marketing shop, the more expensive their hourly rate and marketing project fees are. Why? It mainly comes down to overhead and the costs of maintaining and marketing a larger organization, offering a large number of employees benefits, etc.
We’re A Boston Digital Marketing Agency, Boston SEO Company, Boston Marketing Consultant, and Boston PR Firm All In One!
Due to our Principal’s more than 30 years of corporate marketing and consulting experience, we offer all the services called out in the heading directly above! We regularly meet with both start-ups and long-standing organizations — both for-profit and non-profit — for complimentary discussions about their marketing challenges and opportunities, so feel free to use our calendar app to schedule a FREE initial consultation https://calendly.com/gail-moraski.
Note: This post was updated on July 15, 2022 to also incorporate favorite marketing podcasts, and also on November 25, 2022 to incorporate key places to obtain information on the new G4 Google Analytics property type (vs. UA/Universal Google Analytics property type).
Anyone who provides digital marketing services, like our digital marketing agency, or has a role at a organization where they are responsible for the planning, execution, monitoring, and reporting on of digital marketing tactics, knows that the landscape keeps changing. New social media platforms get introduced. The interfaces or management tools you use to execute activities or monitor results change regularly. It can all have your head spinning.
To help you “keep calm and carry on,” we thought we’d share a list of some of the organizations whose websites we go to when we are in need of answers and help or whose e-newsletters we read to stay on top of all things digital marketing and e-commerce. Since Search Engine Optimization (SEO) and Search Engine Marketing (SEM) are two of our Greater-Boston-Area digital marketing agency’s specialties — we love any digital marketing work that is technical or analytical — you’ll see a number of websites that focus on those topics below. Note: use the scroll bar underneath the table below to see right-most columns.
We hope the below makes your life as a digital marketer easier and welcome ideas for organizations we should add. We expect to continue to update this list as we discover more digital marketing experts to learn from. We’re all in this together as the digisphere continues to evolve! Note: use the scroll bar underneath the table below to see right-most columns.
A Joint Blog Post By Riley Goodrich and Gail Snow Moraski
Everyday, more than 500 million people log onto Instagram. People post pictures of their friends, their dogs, selfies, the vacation they are taking, the food they are eating… the list goes on.
Seeing what your friends or other people you admire are up to in their day-to-day lives — as well as sharing what you’re up to — is great. But, the wonderful thing about Instagram is that it doesn’t have to be just for personal use, it can also be used for professional purposes like the following!
Whether you’re a freelancer or own/work at a small business or non-profit, you can share images with information to help others and/or to encourage them to want to learn more about your services, products, or solutions to problems; therefore, create awareness about your organization
Learn about organizations or freelancers whom you might engage for services, buy something from, or just learn from!
As a business, having an Instagram account is a great way to expand your customer base and create a wider interest in and awareness of your products and services; this is not only applicable for businesses with multitudes of photos of their tangible goods, i.e., business or consumer products, but also for organizations that offer services. While many individuals and organizations have been using it to gather and share information for years now, today is better late than never to create a profile on Instagram.
Posting motivational or inspirational quotes is a great way to connect with others online. By putting out positive energy, you are more than likely to get positive energy in return! When you open Instagram, the first thing you want to see is something positive. By following upbeat people and organizations online, you can help make social media a positive place.
For Results Communications & Research, in particular, we offer SEO, or search engine optimization as one of our most-popular services. This is a service, not a tangible product. Even so, Instagram is a great place to show off what we can offer. By giving useful advice and sharing best practices, we can show what we know and that we are a subject matter expert (SME); this type of post is great because it encourages engagement and consumer education! And, target audiences like it when organizations are willing to provide some information for free, like low-hanging SEO fruit they can tackle on their own.
Celebrating national holidays and days, like #NationalChocolateChipCookieDay!
National holidays are a great reason to post. As a shared experience, these types of posts engage all types of people in the community and promote togetherness. Even if your organization is national or international, it’s always important for it to be viewed as part of the community where your organization is headquartered. It also helps to demonstrate that you have empathy, and that your organization’s reasons for being extend beyond making money.
Blog post announcements
Instagram is an awesome way to start a conversation. Because Results Communications & Research regularly publishes informational blog posts, we can post whenever there is a new topic and include the link for our followers to either cut and paste in their browser (if they take it directly from our browser). Or, add a clickable link in our bio section (this is a detailed discussion for another time but you can get more info. from reading bullet #8 below!) These types of Instagram posts increase engagement with both our business and our website!
Be seen as a member of your community!
This goes along with what we mentioned above about celebrating national days and holidays. Engaging with the community online is a great way to build relationships. By following others online and liking/commenting on their posts, they are likely to do the same back!
Make it personal
Show off who works with you! By giving your followers a “behind the scenes” look at your business, you are creating the precedent for a positive work environment and friendly customer interactions. Who wouldn’t want to meet your team?
Question of the day – encourages comments and customer interactions
By asking questions via instagram posts or creating polls on instagram stories, you encourage commenting and other online interaction! The more the merrier!
Create a LinkTree!
A linktree is a great way to put multiple resources in one easy and accessible place for those who are engaging with your Instagram profile! For example, you can provide hyperlinks to multiple blog posts and pages of your website on a distinct bio page that can be accessed via your Instagram bio. Check out this example: https://linktr.ee/alpharhoplastics
Before and after!
Show how your services have helped a client. For example, you could show how your content edits helped a client’s SEO via screenshots. In other words, showcase your success stories!
Use Instagram stories to call out big news or offer a promotion/discount
Instagram stories populate and disappear after 24 hours. Lots of Instagram users click through tons of Instagram stories for fun. Presenting them with an incentive, like a promotion or discount, encourages them to click on your profile and engage with your business. Check out https://www.instagram.com/onlyinbos/. They post their own stories, but also those of organizations who want to advertise to OnlyInBoston followers (this latter opportunity is something we can arrange if it interests you). Simply click on the big circle that surrounds their logo to see the stories.
Track traffic to your website from your Instagram profileusing your Google Analytics account (if you use Linktree, or some other product such as “Later” that allows individuals who view your profile to click on posts, in a “bio” section that include hyperlinks to appropriate pages of your website).
The team at Results Communications & Research regularly develops and implements social media strategies for clients. We can also serve as your “social media voice.” No social media question is too small, so always reach out for help!