After reading this Linked post by Eli Schwartz, a very well-respected and well-known SEO expert, about how to appear in Google AI Overviews, the above slogan came to me. I wanted to give credit where credit is due and share how I was inspired. It all makes great sense and is in keeping with what we, as a fellow SEO expert, has been sharing in recent months, i.e., if you want a search engine to declare you as the best, or indicate less directly that your organization is the best or one of the best in its field and geography by mentioning your organization’s name or sharing a link back to your site (known as a citation), then your organization has to earn that “best” title.
Why I’ve Got The Experience and Knowledge To Speak To What Makes An Organization An Outstanding One
Having worked since I was a teenager and until my mid-50’s for employers (and served in a number of manager and director roles), and now, for the past 12 years run a marketing agency that has successfully served more than 150 clients and received public-facing accolades (reviews), compliments and appreciation from clients, I believe I’ve got the background and experience to speak to what makes an organization stand out from competitors, and therefore, be considered “the best.” You can learn more about my corporate marketing and marketing agency background on my Our Principal and History website page.
As a life-long marketer I feel so strongly about how many of the attributes below influence an organization’s success that I’ve written about many of the below in past blog posts!
What Does It Take For Your Organization To Be The “Best” In Your Industry and Geography?
Treat your employees well.
Offer them opportunities to learn and take on new and larger roles.
Take the time to listen to and consider employee’s ideas to improve work productivity or process, or the products and services you offer.
Offer tangible and intangible benefits that they value and/or need.
Celebrate personal and organizational milestones and successes.
Offer financial incentives where, if the company does well, the employee does well.
Deliver exceptional, world-class service each and every day at every point of contact (EPOC) with customers. As a marketing professional with more than 35 years of experience I know first-hand how important good customer service is to success. Not only when it comes to assisting customers/clients of your organizations, but handling inquiries and leads that come into your organization respectfully, effectively, and on a timely basis!
Offer solid, reliable products and services that meet client expectations and needs at a reasonable, fair price.
Always keep an eye on business and daily life changes and how they impact your clients — whether they be businesses or consumers — and how you can make their lives easier or respond to a challenge they are facing.
Always be evolving and considering what new innovative product or service you can offer.
Educate. Educate. Educate — make sure staff and leaders have time to stay in the know on industry changes and national, regional, and local happenings and anything else that could negatively or positively impact how they and your business does their work or the products and services you offer. Ensure they can learn from both internal and external experts. To support all of this, designate times of the week as meeting-free and learning time!
Encourage out-of-the box thinking by all staff and leaders!
Show both your clients and customers appreciation regularly. A small “thank you” goes a long way!
I’ll likely add new features and characteristics to the above list as they strike me, but I think any organization that achieves the aforementioned will succeed at being top in their field, in their particular geography!
We never like to recommend, or try to implement, a new form of online advertising, until we’ve tried/tested it with our own business. That way we can understand the pros and cons of running advertising on a new advertising vehicle, plus all the “inputs” we’ll need to provide to the tool to launch the campaign. That makes it easy to know what questions we need to ask of our clients related to a new ad campaign launch on a vehicle that is new to them, or what we need their approval on.
We waited to try this new vehicle until they offered pay-per-click (PPC) vs. just pay-per-impression (CPM) advertising because, quite frankly, most of clients are small-to-mid-sized businesses (SMBs) and nonprofits and they have far smaller marketing/advertising budgets than large firms and need their ads to really work for them and generate leads and sales vs. just awareness-generation!
Results Communications & Research’s ChatGPT Ad
As of the original publish date of this blog post, It’s been about 1.5 weeks since we rolled out ads for our own business, Results Communications & Research, on the ChatGPT LLM-powered (large-language-model-powered) answer engine/AI search platform. We’ve documented below — and will continue to document — our 2026 journey with this new form of online advertising. So, be sure to check back!
Days 1 & 2 (June 11 and June 12) – set up our ad and associated targeting for our campaign at ads.openai.com (ChatGPT is owned by OpenAI) — it was not a large lift at all! Needed to determine and document in OpenAI’s ad tool how much we were initially wanting to spend for a click (we initially put this at $3.50) and our daily budget ($25), plus in what geographies (Providence RI and Boston MA) we wanted the ads to appear. And, also provide context hints (OpenAI instructions explained this exercise this way: “describe the conversations, topics, or keywords where your products or services may be relevant; these hints guide matching, but aren’t exact-match targeting rules.” We also documented the images and content we wanted to use in our ads. We are testing two ads — one with longer and one with shorter headlines — but to keep something consistent, so we’d feel comfortable drawing conclusions about our headlines, we used the same image in both ads. We also had to share with the ad platform what page of our website we wanted ad clickers to land on (we created a brand new page on our WordPress website for such purposes — which is an online advertising best practice).
Day 2 (June 12) – launched our campaign by activating it in our OpenAI Ads dashboard.
Day 5 or 6 (June 15 or 16) – of course, being the digital marketing and analytics geeks that we are, we checked our advertising dashboard at openai.com countless times to see if the ads were being served up and generating impressions and/or clicks. Seeing zero movement on either the impressions or clicks front, we decided to expand our geography to NYC and our daily budget to $35 and what we were willing to spend for a click to $5.00, in case what we were willing to pay for a click (and the competition to have ads shown by competitors in the same geography for the same types of prompts) was causing the ads to not be shown or we needed a bigger geography to have enough opportunities for our ads to be shown to relevant “prompters” on ChatGPT.
Day 7 (June 17) – we saw in our advertising dashboard that our ChatGPT ads were starting to accrue impressions, and therefore, were being served up, but not to any great degree.
Day 8 (June 18) – we increased what we were willing to pay for a click to $7.50, and also added in the whole state of New Hampshire to our geographic targeting.
Day 9 (June 19) – seeing an alert in the OpenAI ads platform that we were often being outbid by competitors because of what we were willing to pay for a click, we increased our click bid to $10.00 from $7.50 – our first 2 clicks were achieved somewhere between the 18th and 19th, and at that point, our ads had a 0.66% click-thru rate (meaning less than 1% of individuals having our ad served up to them, clicked on it — not surprising for reasons outlined in the next bullet.)
Day 12 (June 22) – we just checked this morning and the increase in budget and what we are willing to spend for an ad click, plus the expanded geography seems to be paying off! As of this morning, our ChatGPT ads have generated 2,762 impressions (been served up that number of times), 13 clicks (a 0.47% click-thru rate), and an average cost-per-click of $6.44. We aren’t surprised by any of this. We had seen competitors running ChatGPT ads in our space when we were entering relevant prompts into ChatGPT, so we knew as a business-to-business advertiser we were more likely to have to pay more for a click than a business-to-consumer advertiser might. We also know that ChatGPT is a different animal than Google Search ads — the new form of ads discussed in this post is served up to individuals entering prompts into ChatGPT that might indicate they’d be interested in our services, but it’s not the same as someone entering “keywords” into Google and then Google serving up ads to those individuals because an advertiser provided those keywords as ones they wanted their ads to be served up for. We changed our daily budget to $50.00 today — we should have increased the daily budget a few days back in keeping with our increasing the amount we were willing to pay for a click! We also paused the shorter of our two ads since the longer ad was performing far better. To-date, we have not generated any leads — in the form of phone calls, e-mails, or appointment set-up — from these ads. We’re not discouraged by this at all, since, when it comes to a business engaging a firm for B2B services — or even reaching out to them — there can be a long lead time!
Because businesses often take some time before purchasing business services, and therefore, like to research a number of companies before they decide to reach out to the one organization or the few organizations whom they are most interested in, we have yet to receive any inquiries from our ads, but still hope to get some inquiries from those who have clicked on the ads. At least we’ve generated some “awareness” among appropriate parties. We’ve also found in our many years of running online ads for our own business, that often, fellow marketing agencies/competitors click on our ads to see what we are offering and what we are all about. We did ensure our landing page for our ad clickers adhered to best practices, such as demonstrating why we are experts, including “social proof,” therefore, a review or testimonial, and much more!
Ultimately our ChatGPT ads yielded:
11,321 impressions (this number of sets of eyeballs viewed our ads as part of entering an appropriate prompt into ChatGPT)
46 clicks
0.41% CTR (we aren’t concerned or scared off by this low click-thru rate — we’ve seen similar with Reddit and nextdoor.com ads
Average cost-per-click (CPC) of $7.92 – not horrible for a B2B (business-to-business) lead
As we recommended at the top of this blog post, keep coming back to learn more about our ChatGPT advertising journey! We’re all in this together when it comes to understanding this particular form of new advertising and how effective it will be in generating leads and sales, not just awareness, and if ROI makes sense for advertisers like our clients who need their ad $$ to work for them pretty quickly.
We will continue to conduct our own informal research — assessing how and when our own website pages and posts appear in both AI/Answer Engine Prompt results and traditional search engine results — but based on what we are seeing as of the date of this blog post, the items outlined in the image and bulleted section below seem to be common features or characteristics of website content that is being served up most frequently in any kind of AI or search engine.
How To Be Found Online? Do The Following Related To Your Website Content
Always keep your target audience in mind — what content/information would be helpful to them vs. content/information you want to share. Don’t be self-serving!
Keep your content clean and easily consumable by using bulleted or numbered lists
Don’t be afraid to take a different approach to what other experts are saying on a particular topic
Read on to learn about both free and paid opportunities to create awareness of your organization and its products and services on the Nextdoor social media platfform!
And, keep in mind, that while your organic/free presence may only reach local consumers and businesses, your organization can purchase online advertising that can be served up to businesses and consumers throughout the U.S. And, you can choose the city or state location of individuals to whom you want your ad served up!
Free Promotional Opportunities On Nextdoor.com
If you or your organization is not familiar with, and maintaining an organic/free business page on the social media platform geared toward sharing community news and event — nextdoor.com — you are likely missing out on a free and easy way to create awareness of your organization’s products and services locally. Once you set up a business page — something our digital marketing team can help you with — and provide documentation to nextdoor.com to verify your business is legitimate, fans of your organization can start posting recommendations/reviews to your page. Plus, you can start posting updates to your nextdoor.com business page the way you do to other forms of social media and to your Google My Business Profile.
Paid Advertising/Promotional Opportunities On Nextdoor.com
In addition, nextdoor.com offers the opportunity to run display ads (image ads) that are similar to ads that you can run on other social media platforms, like Instagram or Facebook, or on discussion-forums like Reddit. We are currently testing this advertising vehicle for our own business, as well as for a client’s business, and will be sure to provide updates on our experience with the tool and the results it does or doesn’t deliver!
With answer-engine use (think ChatGPT, Google AI modes, etc.) on the uptick, it can be much harder to be found online by relevant searchers. So, maybe it’s time to get creative, think outside the box, and consider this “push” marketing activity, in addition to “pull” ones that you’ve relied on in the past. Learn more about the difference between pull and push marketing and why, particularly, with the introduction of AI, you’ll want to create and implement both a push and a pull marketing strategy.
Need Help With Setting Up A Nextdoor Business Page Or Nextdoor Paid Advertising Campaign?
Why Are SEO Experts, AEO Experts, and Digital Marketers Talking About Wikipedia So Much In 2025?
Two key factors for all the marketing and AEO hype related to Wikipedia include:
Tests and research completed by SEO and AEO (answer engine optimization) experts indicate that often content from a relevant Wikipedia page is more likely to be served up to individuals using AI, answer, and chat search engines than content from the brand-in-question’s, or company-in-question’s, own website.
When AI search engines like chat engines were initially taught to crawl and index information, they were trained to do so using Wikipedia content.
Wikipedia Company Page
How To Set Up A Wikipedia Page and Hurdles To Getting Approved For a Company Page
How To Set Up A Website Page That Might Perform As Well As A Wikipedia Page When It Comes To Answer Engines
How Can I Set Up Website Pages On My Own Website To Mirror Wikipedia Pages?
If it ends up holding true, and honestly it’s far too early to tell, that structuring/setting up your website page to mirror attributes of a Wikipedia page will cause its content to appear more frequently in answers to relevant questions spit back by AI search/chat/answer engines, then the aforementioned set-up work will have been worth it. But, what does the work entail? To structure a website page so that it mirrors Wikipedia page content that AI search/chat/answer engines seem to adore, we advise the following:
Throughout website page content, include inner-page and inner-post links to relevant content, particularly content that provides additional information on a term or topic.
Reference/give credit to external resources used to inform website page content and link to reputable external sites that might answer additional questions that website page readers might have.
In case you hadn’t noticed, we tried to make this website page/blog post mirror a Wikipedia page to some degree, and since we recently had the good fortune of seeing the musical highlighted in this Wikipedia page at the Huntington Theater In Boston with a friend, we’ll use this page as an example. As you’ll see if you visit this hyperlinked page, the page is really easy to read. No paragraphs are crazy long. The page uses a lot of headers/sub-headers to break up and segment/categorize content. Through reference and external links at the bottom, the page also includes links to creditable resources that provide information on where facts and data contained on the page came from. And, throughout the page, hyperlinks are included to relevant Wikipedia or non-Wikipedia pages that contain further information/explanation on a particular topic/particular data included in the Wikipedia page.
How To Write Content That AI Search Engines Like To Crawl And Index
When Google first announced and began rolling out Google SGE, we published a blog post about how to write content for that particular AI search engine. You’ll see that the still appropriate advice provided there is very similar to what was provided above, keep your content clean and make it easily digested and understood by both humans and answer engines!
Because we believe “traditional,” i.e., non-digital media and marketing is not dead, and often has a strong place in an integrated marketing plan, we’ve been recommending print advertising to clients, as appropriate, and helping to launch and monitor print campaigns.
What Is a Print Campaign?
Normally, when someone refers to a “print campaign,” they are referring to one or both of the following:
An advertisement that appears in a printed newspaper in one or more spots within an edition, and in one or more editions of the newspaper
An advertisement that appears in a printed magazine in one or more spots within an edition, and in one or more editions of the magazine
Keep in mind that often media/publications that offer print advertising will also share your ads in a digital version of the publication on their website, but that is not always the case. So, this blog post is focused on making sure hard copy/printed publication advertising is both effective and measurable.
How Do You Ensure A Print Campaign Is Effective?
Choose newspapers and magazines that your target audiences are likely to read
Include calls-to-action like “schedule a free consultation today.”
Don’t have too many competing messages or make the ad too cluttered
Use fonts appropriately — make sure there’s a hierarchy, so that the most important ad messages/ad content are in larger fonts
Provide several means for the ad viewer to get in touch with you, such as: a QR code that goes to the ad landing page (this is discussed below), the spelled-out URL of ad landing page like https://allintheresults/seospecial, a phone #, and if appropriate, an e-mail address. Never assume everyone wants to do business with you electronically or digitally. Always provide options for those who are less technologically savvy or who don’t like to use technology.
How Can You Track Print Campaign Results?
As mentioned above, ideally, if you are running a print campaign you would have a devoted landing page specific to the print ad in-question, and if the print ad is running in more than one vehicle, distinct landing pages for each of the vehicles the ad will run in. You can use the identical landing page for both a newspaper and a magazine you plan to run an ad in. Just create the website page under one of the URLs you plan to use in a specific publication, and then, copy the page and assign it to a distinct URL for each vehicle. Distinct page URLs will help you, the advertiser/marketer, to determine which ads are driving traffic to the website (just use Google Analytics to check on page URL views).
Whether they be phone, e-mail, or inquiry form submissions, in advance of the print campaign dropping, let appropriate internal staff know about the nature and timing of the campaign and ask them to record how inquirers learned about you. You can also add that question to your online inquiry form. Many marketers/advertisers include a drop-down menu (containing various marketing vehicles) on their inquiry form from which inquirers can choose “how they learned about you.”
Conclusions About Print Advertising
If you’re going to spend the time and $$ executing print ad campaigns, be sure that:
The ads themselves are effective and are geared toward generating leads, sales, and engagements for your organization as discussed above.
Ensure you put the right tracking mechanisms in place before you launch the print ad campaign, so you can evaluate the ROI of the campaign.
Need Help Creating, Executing, and Evaluating A Print Campaign?
We agree with the wisdom of many marketing experts when it comes to whether or not businesses and organizations should spend less money and time on marketing during uncertain economic times — times when their customers want or need to spend less. And, that wisdom is that, in most cases, spending less money and time on marketing is only going to worsen your organization’s product sales/engagements for services when times get hard financially.
We mentioned “in most cases,” because in the situation where your organization offers a very high-ticket item that would be considered a huge luxury to MOST potential buyers, it would seem wise to cut back your spending on marketing because of the unlikelihood of clients making a purchase until the economy feels less uncertain. Still, you definitely will want to maintain some kind of marketing presence, even if it’s just continuing to post to social media, so people don’t forget about your brand and your products and services, and keep them on their “for-when-the-economy-improves” wish list.
But, getting back to the “wisdom” outlined in the first paragraph of this post, let’s first set the stage before we do. A period of economic decline could mean your consumer clients have been laid off, or if they are business owners who purchase business (B2B) services and products from you, their business may be taking a financial hit. Or, it could simply mean your customers are afraid of what the economic future holds, and believe it’s important that they are careful about spending. All of the aforementioned means that target audiences are likely spending money most on services and products they really need vs. something that might feel like a luxury, feel unnecessary, and/or feel like it could wait.
So, How Should I Spend Money On Marketing When The Economy Is Bad?
Whether yours is the type of product or service that people find or on which they get educated thru push and/or pull marketing, it’s really important you continue to maintain a presence so potential clients can find you or learn about you.
In fact, instead of cutting back on marketing efforts, you may actually want and need to spend more than you had been spending to be found by and/or to educate the right people that your product or service exists. In fact, today (5/12/25), Our Principal shared the above information on LinkedIn “Not liking what I’m seeing on the #GoogleAds/ #SEM / #paidsearch front for some of my clients right now (last 6 weeks), but much of it is what it is. It appears these two factors are currently at play for many Google Ads advertisers: 1) fewer people searching on relevant terms (relevant product and service terms in relevant geographies) — likely due to all our #economicuncertainty and #economicvolatility and people’s fears about spending money now (whether they be consumer or businesses) and 2) new advertisers creating and running #searchcampaigns because their own business volume is off and they are testing/trying Google Ads as a way to circumvent the drop in business/leads/inquiries, etc.”
Regardless of whether your organization plans to continue to spend the same amount of money and time on marketing, or decides to spend more money or less money, you still want to spend your time, energy and money wisely. Regardless of the direction in which you plan to take your organizations marketing, we recommend you go thru the following data analysis exercise to ensure you’re making the right move/to inform your next move.
Step 1: Employ Google Analytics To See Which Marketing Activities Have Driven The Most Traffic to Your Website In The Last 6 Months
If you spent a lot of time on sending out e-newsletters/e-mail to grow your business and/or on a social media expert to post to social media on your organization’s behalf, and Google Analytics is not showing a lot of traffic coming to the website via those defined Google Analytics channels, then, when marketing money is tight, that’s a place to cut back and consider investing in other marketing activities that HAVE driven a lot of traffic. You get the picture.
Step 2: Employ Google Analytics Data Or Other Available Analytics Tools To See What Marketing Activities Are Converting
In addition to reviewing website traffic acquisition data, even more importantly, you’ll want to look at which marketing activities are “converting,” the best, i.e., causing site visitors to take a desired action on your website such as completing an inquiry form or using a phone # or e-mail address on your site to inquire or purchase something. Check out our previous blog post about conversion generation, plus, follow the steps below to assess whether or not various marketing activities are converting.
Use Events Information In Google Analytics To See What Marketing Channels Are Generating The Events That Are Most Valuable To You
Access the “Events” report in Google Analytics, then, add a dimension such as “first user Google Ads ad group name (if you want to get really granular and look at a specific marketing vehicle and drill down on it),” or more general ones like “first user campaign,” or “first user source/medium” to allow you to see all the broader categories of marketing vehicles that are generating conversions vs. getting as specific about certain ones, and the type of conversions those vehicles are generating.
See print screens below which show where and how to access such data in Google Analytics. In the case where you want to look at “first user source/medium” or “first user campaign” to get a big-picture vs. granular information about a specific form of marketing or advertising, like Google Ads, after selecting “Traffic Source,” select “Cross Channel” and, then, you can choose “first user source/medium” or “first user campaign” from Google Analytics’ list. (Important Note: keep in mind that you may be able to get such conversion data from another marketing analytics tool or platform, including advertising ones, such as CallRail or social media platforms.)
Once you’ve generated your list of events at the marketing vehicle level you want to look at, if you have a large number of events or conversions a website visitor can complete on your site, you may want to use the search tool, as shown below, to search on the conversions that are most important to you, such as phone calls. This will streamline your analysis and make it easier for you to assess conversion results.
In keeping with step 1 above where we suggested focusing your marketing time and energy, during difficult economic times, on those activities that are driving traffic to your website, related to step 2 and analyzing conversion results, you’ll want to focus your marketing efforts on activities that are generating your most important conversions like inquiries and actual sales.
It’s important that you complete both the above step 1 and step 2 analyses because, while a certain marketing activity may drive a lot of traffic to your website, if it’s not “converting,” you’ll likely want to spend more time and energy on the activities that are “converting.” Each organization and business is different, and particularly if your product or service has a long sales cycle, and therefore, people do a lot of research and thinking before they purchase it, creating awareness thru website traffic can still be beneficial. So, you really need to consider your organization’s particular situation when drawing a conclusion about your marketing dollars and time. But, ultimately, at a minimum, your marketing activities during uncertain economic should drive website traffic, and ideally, conversions as well.
Don’t Rule Out New Marketing Vehicles During Uncertain Economic Times
We’d be remiss if we didn’t share that, if the above analyses don’t indicate you’re seeing desirable website traffic and conversion results from your existing marketing activities to inform a marketing strategy for our current economic times, maybe it’s time you consider a pilot or test of one or several new marketing vehicles. There could be a vehicle out there that would be just what you need to drive website traffic or conversions during a challenging financial time. We’re more than happy to help you figure that piece out!
Since the “AI search engine” questions outlined below come up regularly with existing and prospective clients, it made sense to address them in a blog post that can be shared as needed, and that can be found by searchers looking for answers to them.
Common Questions SEO Experts Get Asked About AI Search Engines, Like ChatGPT (Owned by OpenAI)
How will my organization benefit from appearing in search results served up by ChatGPT or other AI search engines in response to relevant searches?
What can I do to ensure my organization’s name and/or link to website appears in ChatGPT or in other AI search engine results?
Benefits To Appearing In ChatGPT Or Other AI Search Engines
Let’s start with question #1 above. Jumping on the latest marketing “toy” can, often, be a huge waste of time and energy. And, because of my organization’s tagline, “Maximizing Results Thru Research-Supported Marketing,” I’m the first one to speak out if data doesn’t support using that “toy” just because everyone else is jumping on the bandwagon. As you’ll see, I’ve done so related to social media – for many organizations it just doesn’t move the awareness, inquiry, or sales needle, even though there are certainly organizations for whom it does – and related to paid search/Google Ads (in this latter case, this is often an effective marketing tool for organizations, but it’s not effective for ALL organizations).
Sure, AI search engines that search the internet for you to provide answers to your question sound cool, fun, and interesting, but per this March 2025 article by Search Engine Land about search engine use in 2025, the majority of searchers are still using the traditional Google search engine to conduct internet-wide searches, and even if they weren’t, SEO best practices that apply to being found on traditional search engines, like Google and Bing, still make great sense related to being found in AI search engine results. Ultimately, it’s all about putting up helpful, consumable content that’s valued by your target audiences. And, that holds true for both traditional and AI search engine success, as we outlined in these two previous blog posts:
As you’ll see from reading the linked Search Engine Land article above, only about 1% of searchers use ChatGPT! Let’s move beyond the far-smaller-than-Google number of users who use ChatGPT, even though that will obviously impact your organization’s chances of being found by relevant searchers in relevant geographies, and tackle the question “would your organization benefit if someone conducted a relevant search in ChatGPT?” Your organization would likely only benefit and/or benefit most from appearing in AI search results if:
The mention of your organization in the results spit back included a link to your website.
The searcher originally included some kind of geographic mention when they conducted the search, so that your organization is appearing in search results in a geography you serve.
As you’ll see from the below print screen, our digital marketing agency and SEO company appears at the top of ChatGPT’s list when someone enters the relevant search shown in a relevant geography. Did we do anything beyond adhering to long-standing SEO best practices to ensure we appeared there? Nope.
For a geographic-neutral search, i.e., one where the searcher didn’t enter a specific location as part of their search, we don’t appear. But, we wouldn’t expect to, as our organization is literally competing with 1000s and 1000s of other SEO companies and digital marketing agencies across the entire country, and maybe the world. We’re not even slightly upset or disappointed by this, as we find many people still want to hire an SEO company or digital marketing agency that’s in the same state or at least same region (in our case, New England) as them. So, we aren’t concerned that our organization’s name and/or a link to our website isn’t being served up to someone who may be searching from as far away as California.
And, as you’ll see from the below image, when people search more broadly/generally about SEO services, the names of organizations who offer such services aren’t even mentioned, and links to such organizations websites, therefore, don’t appear. So, it doesn’t seem there is a lost/missed opportunity there…
A more indirect SEO benefit to appearing in AI search engine results is related to this longstanding SEO basic tenet: unless you’re getting a lot of website traffic from spammy referral sites, the more traffic your website gets, the more creditable/reputable search engines will view your site to be, and the more likely they will serve it up in search results. That said, most of our clients are only getting 1-5 visitors, at most, a month to their websites, so focusing heavily on trying to appear in AI search results, just to get additional traffic, doesn’t seem worth an organization’s efforts.
What makes appearing on ChatGPT even more complicated is that individuals who have signed up to use the tool at https://chatgpt.com, can either “ask anything,” and automatically put the type of “search” statement/question into it that they would put into Google or Bing, or they can click on the “search” (world) icon underneath the “ask anything” command/feature.
In full disclosure, we used the “ask anything” command vs. the “search” command to generate the search results we’ve shared in this post, but we don’t think the average person knows or thinks about when to use one command or feature vs. the other. We did see that when we used the “search” command/feature that different results than what were generated for “ask anything” were spit back. Regardless, our thinking is the same regarding time and energy spent to be found on ChatGPT. Unless someone completes a search (using either of the two commands/features that includes a geography, there’s probably neither a large chance that your organization will be served up nor a large chance that the person searching is going to engage you for your services or buy your products.
How To Appear In AI Search Results, Including Those Generated By ChatGPT
Moving on to question #2 above — which we’ve already addressed to a decent degree as part of answering question #1 – if you want to appear in AI search engine results, including ones generated by ChatGPT, continue to put out fresh, and easy-to-understand content that is of importance to your target audiences. The content may or may not be directly related to your products or services. The important thing is to be helpful and to try to drive appropriate traffic to your website thru content that is either directly related to the products and services you offer, or only very tangentially related. An example would be a roofing company. You don’t always want or need to put up content about roofing. Since your clients would tend to be local, you could post content about community events going on in your area/the towns you serve and/or share information about non-roof home improvements. And, be sure the content provides enough detail that if the reader wants to take a next step/action, they know what that step or action is.
Our Conclusions About Appearing on ChatGPT and AI Search Engines, In General
To quote Shakespeare, right now all the frenzy and energy spent around AI search engines that search the internet feels like “much ado about nothing.” At least for now/the immediate future. But, of course, as SEO experts, we will continue to keep our eyes on things, test and use AI search engines, attend relevant courses, and read relevant information.
Need Help Understanding The Pros and Cons Of Putting Time & Energy Into Being Found On AI Search Engines
As we mentioned in our blog post about our digital marketing agency and SEO company celebrating our 11-year anniversary, recently we’ve been testing more print advertising and Google Display advertising for clients. Sometimes, your organization and/or your marketing consultant or agency either doesn’t have enough experience employing certain types of advertising or marketing, or they don’t have enough experience employing certain types of advertising or marketing related to your organization’s particular industry, challenges, and opportunities.
The above-mentioned scenario means the only way to know for sure whether or not a particular marketing vehicle or marketing activity might generate great awareness, leads, sales, or engagement for services for your organization is to test that vehicle — run a pilot campaign using that particular vehicle and see what results reveal.
Recently, we’ve been working with a client in the food space that offers a food-related service vs. offering a food product that you can buy at the grocery store. They were already running Google Search ads that were served up to individuals specifically looking for their particular service. We suggested they also:
employ Google Display advertising and have image/display ads served up to people reading about relevant topics as well as people to people who had researched relevant topics in the past and/or had bought products/services similar to theirs in the past.
Evaluating A New Marketing Activity: What Does A Conversion Cost You?
While both of the new campaigns had strong click-thru rates, and the Google Display ads had an extremely low cost-per-click, when we did a really deep dive to determine which, if either, of the two new campaigns were generating conversions, i.e., calls, submitted inquiry forms, etc., we determined that the Display ads were NOT generating conversions — ultimately, making the cost-per-conversion crazy high for the Display ads, even though they had a very favorable cost-per-click.
Are we glad we tested both of the new types of campaigns? Certainly. The client is still somewhat in start-up mode, and is still testing and trying a number of marketing vehicles and activities to determine what will work best for them as far as lead- and sales-generation goes. And, we wouldn’t have learned the Display ads wouldn’t be effective if we haven’t tried. We spent short money and only ran the campaign for about six weeks. Our money and time investment wasn’t huge, and we learned this type of ad doesn’t make sense from an ROI standpoint — too many people clicking on ads because of the “curiosity factor,” likely, because the ads were food-related and images included in them were enticing and inviting.
We’ll continue to run the other new Google campaign — the Search one — because it is generating conversions, and we’ll keep an eye on the cost-per-conversion to determine if we should continue to run it, but the ads have only been running for 2 months and we need more time to get a sense of the advertising ROI.
Need Help Testing A Particular Marketing Vehicle Or Activity?
We can’t believe it either, but today (April 1, 2025) marks 11 years of Results Communications & Research (Results C & R) being in the marketing agency and SEO company business.
As we always have been, we are very grateful to the many talented marketing consultants, marketing agencies and their staff, and other marketing professionals we’ve had the pleasure to collaborate with, and to learn from. We mention a few of those marketing collaborators on our Our Team page, but the list is so long, it’s hard to give a shout-out to everyone we’ve enjoyed meeting, knowing and working with the last 11 years!
And, we are incredibly grateful to the close to 150 client organizations — both for-profit and non-profit — with whom we’ve brainstormed and strategized to achieve the best possible level of awareness, sales leads, and actual sales (both product and service sales). Many of our current clients have been with us a number of years. You can access a list of our past and current clients to see examples of industries we’ve served by visiting the Clients page of our website.
AI Is Not New To Google Ads/Google Ads Is Not New To AI
Related to our above desire to continue to grow our Google Ads skills, we want to remind our readers that AI is not new to Google Ads and Google Ads is not new to AI. For years, Google Ads has been able to offer “display” ad campaigns that are targeted to individuals who show affinity to certain products or services because of past buying or researching of them, having interests related to them, visiting websites focused on them, or reading about them on a variety of diverse websites.
AI and Writing Website Content, Particularly Blog Posts
And, speaking of AI, another area in which we hope to do more client work in the coming year is blog writing for clients. We’ve offered blog-writing services for years — and a number of clients have taken us up on it — but because we really enjoy writing, we hope to do more of this work for clients.
We don’t think AI search-engine/tools like ChatGPT will, or should ever, replace humans when it comes to website content and blog post writing. There’s great evidence that, at least some of what is spit back by AI search engines is not accurate. Plus, we don’t think an AI tool can ever bring the behinds-the-scenes knowledge or heart ‘n soul of an organization to website content writing or blogging. Only the organizations, themselves, truly understand what challenges their target audiences face — what their pain points are — and what they most need help with and how the organization’s products and services make a difference in their client’s/customer’s lives.
Traditional Marketing Opportunities Are Often Missed Ones
Our Principal, Gail Snow Moraski, in a photo from around 2014, the year she founded Results C & R
Many Thanks and Let’s Catch Up!
Many thanks to the clients and marketing professionals we continue to collaborate with!
If you’re a past client, a prospective client we spoke with, or a fellow marketing professional with whom we collaborated in the past, or if you’ve interned with us in the past, let’s catch up. Schedule a time to do so today!
