accountability, advertising agency, Being Found on Google, blog, Blog, Blogging, brand promise, community involvement, Customer Service, differentiation, digital marketing agency, diverse experience, Enjoying What You Do, good will creation, Making Connections, Making Connections and Introductions, making time for things you value, marketing agency, marketing career, Marketing Planning, mission statement, Networking, Nonprofit Marketing & Communications, Objectives Setting, online presence, organic SEO, PR firm, relationship building, Search Engine Optimization, SEM, SEO, social media, strategic partner, strategic planning, target audiences, Target Marketing, traditional marketing, Understanding Your Environment, walking, warriors, fighters, doing good, giving back, paying it forward, website

Celebrating Our Digital Marketing Agency’s 10-Year Anniversary: A Then and Now Story

Because one of the services my agency offers is PR — and we’ve had some decent success obtaining meaningful media coverage for some of our for-profit and non-profit clients (as documented in our Public Relations Portfolio) — of course, we reached out to The Patriot Ledger to see if they wanted to do a “then and now” story about our South Shore organization since they covered our story nine years back. We’re still awaiting news, literally and figuratively on that one, but we figured why not go ahead and share a similar version of that story on our blog using the highlights we shared with them? So, here goes…

Our Then Story

Here’s the telling of our story by a local reporter about a year after we launched our digital marketing agency, which eventually developed a specialty in search engine optimization (SEO) — which is why we often refer to our business as a Boston SEO company too!

I prefer to refer to my business as a digital marketing agency vs. a marketing consultancy because we do as much as hands-on work as we do developing & recommending marketing strategies.

Our story actually began with me launching my own WordPress website without the help of anyone else, and my officially hanging my digital marketing agency’s shingle via that site. And, if I knew as much as I know about WordPress and website development now as I knew then, I would have originally launched my site with WordPress.org (the platform that it’s on now) vs. WordPress.org, so I could use the many great WordPress plug-ins from the get-go! Or, I might also have considered Joomla instead, but owning a business and getting it right is all about the journey. And, you can’t learn what you need to learn without making a few mistakes and getting your hands dirty, right?

What’s been particularly challenging as an organization who helps others with their own marketing is, sometimes, as I’ve been known to share, “the cobbler’s kids have no shoes.” That means often we are so busy helping our clients with their marketing, we don’t have time for our own. The aforementioned said, we make every effort to have our firm’s own marketing activities (such as our website and social media profiles) serve as a shining example of how to maintain a strong online presence, and it’s great that we’ve been able to use our own business to test and try out various marketing activities — therefore, serve as a bit of a guinea pig — before we test or try something brand new with clients.

We’re proud that, over the last 10 years, we’ve literally written and posted over 140 marketing, SEO, and health-related (yes, health-related — keep reading to learn more) blog posts, and we’ve had a few guest or co-bloggers along the way too!

This image is a light gray square one with the words "Celebrating 10 Years Of Using Our Digital Marketing Agency/SEO Company As A Platform For Doing Good." The image contains some colorful confetti in the middle and the logo of our Boston Marketing Agency, Results Communications and Research at the bottom.

Our Now Story

I believe and hope my story can motivate and inspire others considering opening their own business. Before, or right after I launched my business, I was told by one individual who works with entrepreneurs that 80% of female marketing consultants fail. I refused to be a statistic, and regularly told myself that during the first 5 years, which were the hardest. It takes a good five years to get the word out there and have business come to you organically/naturally thru referrals, leads, and recommendations from others — made by former co-workers and clients, existing clients, other marketing consultants and agencies, and other organizations who serve the same vertical/target audiences whom you serve.

My philosophy and dreams when I started my business have remained pretty constant and I’m pleased to report I’ve followed them. I’m particularly proud that I’ve been able to continue to offer what I believe, based on research, are very reasonable rates to small for-profit and non-profit organizations. Due to my years of experience and expertise, clients have access to the same level of knowledge and skills that they’d have access to via a larger marketing agency, but at much lower rates than what a larger agency might offer. And, because we have significant experience in both traditional marketing AND digital marketing, we can offer the majority of services a larger, full-service agency can.

The biggest lesson I’ve learned that I’d love to share with others starting a business is this: don’t think of others in your space as competitors. Think of them as collaborators – people who serve the same target audiences who may need your services.

Our Impact: Local (South Shore of Boston), National, and International

  • I’ve helped a number of young adults who grew up on the South Shore, or elsewhere in MA, get hands-on experience that they were able to parlay into a post-graduation job elsewhere.
  • Related to the above, I’ve had the great fun and pleasure of working with my nephews, my brother, my brother-in-law, and my late sister-in-law on various client projects.
  • I’ve also met with a number of college or graduate school students looking to pick my brain about careers in marketing and learn from me – including one in my neighborhood who found me thru a Google search! Yes, because early on I recognized I needed to create a Google My Business Profile for my own business to be found by local, relevant searchers and this is something I regularly help my clients with now!
  • I’ve given a large number of pro bono hours to nonprofits as part of a totally free consulting/volunteer situation or discussion, or as part of their paid arrangement with me. I’ve had a number of very interesting local nonprofit clients, including ones in the faith-based space, arts and music space, ones serving vulnerable populations, ones serving individuals with special needs, and one providing financially challenged teens the opportunity to serve vulnerable teens abroad, and more! Some have an international impact.
  • One of my specialties is helping nonprofits apply for a Google Nonprofit Ad Grant. I, then, often stay on and manage the Grant for them – $120,000 in free Google Search advertising annually. I can explain more.
  • I also have a number of for-profit clients on the South Shore, but my client base is national and I have had clients in New Orleans, CA, Texas, and more!
  • I’ve served over 120 for-profit and non-profit organizations in the 10 years I’ve been running my digital marketing agency/SEO company.
  • I had no idea when I launched my business that I would become an expert in something that I only had very little knowledge of at the time when I launched my business – search engine optimization (SEO). Many of my referrals for or sub-contracted work come from other agencies, marketing consultants, and website designers who need to pull someone into their client work/project who knows how to get websites and Google My Business Profiles ranking well in Google via organic and paid search (Google Ads) SEO activities. I’ve become a self-taught SEO expert and very proud of it. I just read and watched everything I could get my hands on, took Google Ads certification classes, and attended free webinars. I still do that daily as Google’s Search Engine will be switching to an AI one, and I’m already helping my clients be proactive about that and prep for it (Google SGE).
  • As indicated above, while I do sub-contracted or referred work for other agencies, marketing consultants, and website designers, many of my clients are my own clients, and I usually have a plate of about 12 – 15 clients for whom I’m doing ongoing, digital marketing work for on a monthly basis, plus also juggling several one-off/one-time clients at the same time. At any given point in time, I’m normally doing work for about 17 – 25 clients with the help of some fabulous interns and associates, as they were/are available.
  • My clients are diverse – large, small, business-to-business, business-to-consumer, product businesses, service businesses. I’ve done a bunch of marketing work in the food space, legal space, education space, and more! 
  • I’ve given a number of free workshops for SCORE and other organizations serving entrepreneurs, and I’m a SCORE volunteer and have provided tons of free advice to entrepreneurs by meeting with them on a complimentary basis. And, related to all of this, I’ve had a blast partnering with fellow marketing experts to give presentations that address multiple marketing areas of expertise! Thank you! You know who you are!
  • I’m a data geek and SEO geek and proud of it. I’m a huge data slicer and dicer and that’s what separates me from a lot of others in my space. I always say I won’t encourage clients to start or continue with marketing activities that don’t make sense for them based on what data is showing. I consider myself to be my clients’ accountability partner, and I’m not afraid to give tough love when I need to. I’m not afraid to voice a different opinion than other marketers. If I think something isn’t going to work, or isn’t working, I speak up.
  • I’m also proud that my marketing agency survived our recent COVID-19 pandemic and was extremely proactive about providing helpful insights from the very start of the pandemic for marketers to appropriately respond to the pandemic/pivot, such as these blog posts about using paid ads during the pandemic and how to make sure your social media presence wasn’t offensive and was relevant.
  • I give back significantly to the community. I was involved with the Braintree Relay For Life Committee for a while, and now, I do a number of charity walks in addition to all the other beneficial work I mentioned above.

Our Focus On Health & Wellness

If you’re a regular reader of our blog, you’ll know that I’ll throw in a good blog post about walking once in a while. You can use the categories search tool/drop-down menu to search on “walking” to see the various walking topics about which I’ve written.

Since my corporate marketing days, I’ve always loved to share health & wellness tips — whether they be with fellow employees as part of an internal communications role, or with members of a health plan I worked for, and from the get-go with Results Communications & Research, I’ve aimed to inspire those with health (and other challenges) to never give up, and keep fighting via my “Keep Up The Fight” website page. And, I recently put up a new blog post about an invisible disease with which many health warriors who have battled or are battling other forms of illness have to contend.

Our Thank You

My digital marketing agency/SEO company and I would have never made it this far without all the help of great collaborators, cheerleaders (friends, family, my husband Jay, and other fellow small business owners), and most importantly, our clients who looked to us for expert marketing guidance and assistance. We have many clients with whom we’ve served as an outsourced marketing department for years, and we thank you for your faith in us! We’ve so enjoyed being a part of your business family! We also thank those who we haven’t had the opportunity to work with for as long as some of our long-term clients, but have enjoyed or are enjoying being a part of your organization’s success story.

What’s Next

I don’t know what the future holds for Results Communications & Research, but I’m excited about what’s to come! And, I know I will continue to try to give back as much as possible with the platform that this fun, educational, and interesting business provides!

Want To Benefit From The Marketing Services Of A Digital Marketing Agency/SEO With A Long Tenure And Who Gives Back?

Reach out today to schedule a complimentary discussion about how we can help your organization create awareness and/or drive inquiries and sales via our outsourced marketing and/or strategic marketing planning services.

Acceptance of Circumstances, Being Found on Google, differentiation, Google Ads, Google Analytics, keywords, landing page, landing pages, lead generation, marketing best practices, Marketing Planning, online advertising, paid search, pull marketing, Results Analysis, Search Engine Optimization, search terms, SEM, SEO, staying current, strategic planning, target audiences, Target Marketing, Understanding Your Environment, website

Google Search Ads Not Converting? It May Not Be Your Ads Nor Landing Page That’s The Problem

Note: Because executing, monitoring, tweaking, analyzing, and reporting on Google Ads campaigns is one of our SEO company’s specialties, we decided to write a number of blog posts on the topic this spring that are more granular, and therefore, provide more detail and really get into the Google Ads weeds! So, enjoy this second post in our Spring 2024 Google Ads series of posts!

Sometimes, it’s hard to hear or accept that there may be challenges with the features/characteristics of the products, services, and solutions you offer. But, if you’ve been checking the “Search Terms” report under Auction Insights in your Google Ads account (and made sure your Google Search ads are being served up to the right “searchers”), your ads are achieving a decent click-thru rate (2.5% or higher), and you’ve followed landing page best practices (outlined in our blog posts about ensuring ad clickers have a smooth landing and about making sure your landing page isn’t too-self serving), then there’s a high probability that website visitors who arrived on your website from online advertising ad clicks just aren’t that interested in your products, services, and solutions.

Obviously, before you reach the above conclusion — that there’s something about your products, services, and solutions that may be turning website visitors off — you need to give your ads appropriate time to “convert.” If there’s a high cost associated with your product, service, or solution, and/or it tends to be a purchase or engagement decision that’s not made lightly/overnight, then you need to wait one or several months to determine whether or not your ads eventually “convert,” and therefore, cause ad clickers to take desirable actions on your website like completing an inquiry form, or reaching out to you by clicking on a hyperlinked e-mail address or phone number.

This is an image of handsome black man in a suit meeting with a pretty white woman. The image is shown to depict a business owner or representative meeting with a client. It is shown in conjunction with our Google Ads experts team explaining how you need to make serve your product features and characteristics appeal to your customers.

Revisiting Product & Service Features and Characteristics

The below list is not meant to be all-inclusive since the number of different products, services, and solutions available to businesses and consumers throughout the world is immeasurable, and there are countless different industries offering products, services, and solutions — each requiring very different product and service specifications, having different features, and meeting very different needs.

Some common product and service features and characteristics that should be considered and revisited to determine if they may be the reason behind website visitors NOT purchasing a product or engaging you for your service — or at least reaching out to your organization to learn more include:

  • Ease of use – how difficult is to use or learn to use product or service?
  • Convenience – how convenient is it to use product or service? Can it only be used in certain places at certain times?
  • Appearance/Look/Feel – of course, opinions about whether or not something is attractive can vary, but, overall, is the product or service something appealing/attractive?
  • Price – does the value or benefit of the product or service warrant what is being charged for it? What are competitors charging for similar products and what makes yours stand out if you’re charging far more? Will prospective clients recognize the “value-add” and be willing to pay for it?
  • Ability to solve target audiences’ problem(s) – does the product or service solve a common problem, or among everyone whose problem it solves, will it accomplish what it needs to accomplish in all/most cases?
  • Portability – can the product or service be used outside your home, town, or state, etc.? Therefore, is it “portable?”
  • Uniqueness – is your product or service different enough from other similar products or services, and unique enough to make the purchaser feel “special?”
  • Durability/Lifespan – how long will the product or service or the effects of it last? Is current pricing warranted given the product or service lifespan?
  • Relevancy – is your product or service in step with current times and your current marketplace, or is it dated or out-of-touch? Have competitors entered your marketplace to offer a more modern or relevant product/service?

Get a refresher on why both “product” and “pricing” are one of the 6P’s of marketing and questions you should be asking yourself about your product or service and associated pricing!

Need A Google Ads Expert To Analyze Why Current Or Past Google Search Campaigns Didn’t Work Or Aren’t Working?

Schedule a complimentary brainstorm with our Search Engine Marketing (SEM) team today using our calendar app or contact us!

Being Found on Google, competitive advantage, content marketing, differentiation, keywords, lead generation, marketing best practices, meta tags, organic SEO, pull marketing, Search Engine Optimization, search terms, SEO, target audiences, Target Marketing, website

XYZ Things To Do In Anytown

We recently wrote a blog post about local SEO (local search engine optimization) entitled “XYZ Near Me” reminding our readers about the importance of ranking for relevant “near me” terms, and what it means to rank for them. We’re keeping the “XYZ” theme going, but this time we’re expanding the geography factor a bit.

As we’ve shared many times on the main pages of our website and in blog posts, our Boston SEO company and digital marketing agency works with a very diverse client base, including for-profit organizations and nonprofit organizations, and organizations that offer tangible, consumer goods, as well as ones that offer services. Included in the aforementioned client mix, are organizations that offer “experiences.” To us, experiences, such as events, shows, and classes are sort of a hybrid between a service and a tangible good. You certainly take something home with you — lots of great priceless memories!

We currently are working with a number of clients offering such experiences. Several are nonprofit arts organizations offering one or several of the following: live music, theatrical performances or shows, classes, and art exhibits. One for-profit client providing a special experience is a perfume shop in New Orleans, offering both residents and tourists the opportunity to take a trip back in time to the Vieux Carre (Old Square) and to Paris via the experience of touring their historic French Quarter shop and choosing a fragrance for themselves, or as a gift or souvenir for someone else.

What do all of these organizations have in common beyond offering “experiences,” great memories, and valuable opportunities for bonding with friends and family? They all want and need to be found in search engines by searchers searching on “xyz things to do in their particular town/city/state region.” Why? Because both residents of, or individuals planning a business trip or vacation to, their area, often don’t know they and their fabulous experiences exist. Appropriate audiences for their particular experiences may not be searching on their name or even the particular experience they offer such as “live music,” but they definitely will be searching on “things list” terms such as the following:

  • fun things to do in Boston MA
  • unique things to do in Harvard Square
  • best things to do on Cape Cod
  • romantic things to do in New Orleans
  • special things to do in Boston Metrowest area

We think you get the picture!

This is a powder blue square image that reads at the top "what "things lists" should your website be found for?" Underneath that heading is a picture of a diverse group of 20- or 30-something men and women of differing ethnicities. They are holding out a map in front of them and pointing to something. They are supposed to represent tourists in keeping with our Boston 
SEO company's blog post about experience-organization websites wanting to be found for "things lists," therefore things to do lists.

Highlighting The “Things List” You Want To Be Found For On Google

There are two ways you can call out to Google, and other search engines, the “things list” terms you want your website to be found and rank well for:

  • Be creative about including in your public-facing website content those things lists you think your website/organization deserves to be found for. Let’s say you offer dinner and live music in an intimate, cozy atmosphere, why not include a sentence like the following in your website content? “We’re often told by visitors (or customers) that attending one of our dinner shows should be at the top of the list of romantic things to do in Boston.”
  • Include the things list term you want to be found for in your behind-the-scenes SEO/meta page or SEO/post title tag along with a geographic trigger like “MA” or “Copley Place” or “Braintree.”

If you don’t know what things lists your particular target audiences are searching on most frequently and/or how to compose a post or page title tag (or where to enter them on your website), reach out to our SEO services company for help.

Highlighting Solutions To Problems To Support SEO

Being found for right things list terms, is just one of many examples of how your organization needs to think beyond the exact names of your particular products and services, and about the solutions to problems you offer. As we always call out in any informal or more-formal SEO training class we facilitate, many people who conduct a search engine search, are looking to identify an organization or individual who can solve their problem. So, as we recommended above related to appearing for the right things lists, you need to incorporate these solutions to problems in your website content and page title tags. For example, nutritionists might include phrases in content and tags like “how to lose weight,” or “how to have more energy.”

Reach Out For Help With SEO

You can learn more about our various one-time/one-off and ongoing SEO services on our SEO services page, but you can also schedule a free SEO Zoom or phone discussion about your particular challenges and opportunities to be found and rank well on Google, including those related to appearing for the right “things list” terms!

accountability, advertising agency, Consulting, Customer Service, differentiation, digital marketing agency, keeping up with trends, lead generation, marketing agency, marketing best practices, marketing consultant, Marketing Planning, Nonprofit Marketing & Communications, PR firm, staying current, strategic partner

Why Your Marketing Agency Should Be Both A Strategic Partner and Accountability Partner

A former manager of mine used to say I was a great “bird dogger.” Believe me, it took some painful lessons to realize that just because I assumed co-workers were moving time-sensitive/critical-path work forward, it didn’t mean they were. Sometimes, particularly when you are just starting out in the corporate work world, you need to get “bitten” a few times, to acquire and employ new skills.

Getting back to the bird dogging. At our Boston-area digital marketing agency and SEO company, we believe that any and all marketing agencies and marketing consultants should serve as both strategic partners and accountability partners. Read on to learn why it’s so critical to sales, marketing, and SEO success, and to assess whether or not your marketing agency or consultant serves as both types of partners.

Why Your Marketing Agency Must Be A Strategic Partner

Whether you’re a small business owner with no marketing staff and you’ve outsourced your marketing strategy and/or your hands-on marketing work to a marketing agency or consultant, or you’re a mid-sized business that has a small in-house marketing team, it’s likely you and your team are far too busy to stay on top of cutting-edge marketing tactics and tools. Particularly as pertains to digital marketing, available opportunities/tactics change constantly, and there are such a large number of broad digital marketing categories (as indicated on our digital marketing services website page), that it would be impossible for you and your team to be experts in all available digital marketing topics, like SEO, social media advertising, Google Ads, etc.

I’ve mentioned this numerous times in blog posts and on Results C & R’s website pages, but when I launched my digital marketing agency and SEO company in 2014, I launched it with this tagline and philosophy: “Maximizing Results Through Research-Supported Marketing.” I always say I will never encourage an existing or prospective client to begin or continue with a marketing tactic that doesn’t make sense for them, based on secondary or primary data. That’s why I regularly ask prospective clients to let me look at their Google Analytics data before they engage me for work, and that’s why, for many of my clients, I track their digital marketing KPIs on a monthly basis and review results with them. Then, we talk about implications and what tactics we’ll put in place/what steps we’ll take to try to move the sales, inquiries, engagement, etc. (conversions) needle by the next time we meet. Often, it’s tiny steps, but steps we think make sense even if they only lead to slow progress as far as conversions go. Progress is progress, right?

Ask Yourself The Following To Determine If Your Marketing Agency Is A Strategic Partner:

  • Does my marketing agency regularly look at data available in various marketing tools and analytics tools like Google Analytics and Google Search Console to determine which current marketing tactics are most effective and what the “health” of your website looks like?
  • Does your marketing agency document the above results/analysis and meet with you and your team regularly to review implications?
  • Does your marketing agency try to learn on your dime — therefore, are they charging you for the time they spend on educating themselves on a new marketing tactic, tool, or opportunity? They shouldn’t.
  • Does your marketing agency let you know if there is something you aren’t doing right and/or could be handling better on the marketing front, regardless of whether they are doing work for you related to it?
  • Does your marketing agency let you know when they don’t think a particular marketing tactic/opportunity is the right fit for your organization?
  • Does your marketing agency only recommend services they themselves offer, or will they recommend services/opportunities from which you’d benefit, even if it means they need to collaborate with/pull in another expert or strategic partner or refer you to somebody else?
  • Does your marketing agency have a number of collaborative and strategic relationships with other partners/subject matter experts (SMEs)?
  • Is your marketing agency regularly recommending new possible marketing opportunities to you?
  • Related to the above bullet, do you get the sense that your marketing agency wants to use you as a “guinea pig” to try out the latest-fad marketing activity or tool, even if it might not be the right fit for your organization? If so, that’s certainly not a win-win situation!

Why Your Marketing Agency Needs To Be Your Accountability Partner

So, here’s the questions you should ask to determine whether or not your marketing agency or consultant is a true accountability partner and the real tie-in to bird dogging reference at the beginning of this post.

  • If your marketing agency needs you to review something or provide information to move their work for you forward, do they reach out regularly for status updates and to remind you to ensure critical deadlines are met?
  • Does your marketing agency send you an e-mail after a meeting documenting what work you or your team are responsible for completing before your next meeting?
  • When your marketing agency senses that you are unable (for a variety of reasons) to review documents, provide information to inform their work for you, or complete hands-on work yourself, do they reach out and offer to help or to talk you thru what’s needed via a phone or Zoom call? Do, they do the aforementioned on a timely basis so that time-sensitive deadlines and deliverables are met?

I was talking with fellow marketing consultants this week and shared this famous line from the movie Jerry Maguire related to effective client-agency relationships, i.e., working collaboratively to move work forward, both successfully and efficiently: “Help Me, Help You.”

Does Your Marketing Agency Act Like Part Of Your Team?

Ultimately to determine if your existing marketing agency or marketing consultant or a prospective one is the right fit, in addition to the strategic-partner and accountability-partner questions above, you should ask yourself, does my agency treat me with respect and like a partner. Do I feel like my agency is as committed or even more committed than I am to my organization’s success? Does may agency feel like part of our team, and in some ways like family? Meaning, they’d do anything for you to help you succeed and only want the best for you?

I hope and believe that clients or prospective clients asking themselves any of the many questions outlined above arrive at answers that make them confident that the Results C & R team is both a strategic and an accountability partner and that we have our clients’ best interests are at the heart of everything we do!

Acceptance of Circumstances, Being Found on Google, blog, Blog, Blogging, competitive advantage, content marketing, differentiation, digital marketing agency, good will creation, keeping up with trends, keywords, marketing best practices, marketing consultant, Marketing Planning, online presence, organic SEO, Post-COVID-19 Marketing, post-pandemic marketing, pull marketing, Search Engine Optimization, search terms, SEM, SEO, strategic planning, target audiences, Target Marketing, User experience, website

Understanding Google’s New Emphasis On “Helpful Content” Related To SEO

As we’ve shared on social media and with our SEO company’s clients, Google announced in September 2022 a key revision to their search algorithm (the algorithm they use to decide which websites to serve up, and in which order, for search terms entered in their search engine) to which each and every website owner should pay close attention. And, that is that they, as the #1 search engine used by individuals (92% or more of individuals use Google as their primary search engine), will be paying greater consideration to whether or not a website’s content is “helpful” or “unhelpful” when making search engine results listing ranking decisions. As you would expect, sites with “helpful content” are more likely to be served up and rank well in search results for relevant terms.

Impact of Google’s September 2022 “Helpful Content” Algorithm Change

We know first-hand how much of a shift in ranking can take place when Google views your site as one that shares “helpful content.” Our site now rank approx. 50 spots higher in Google search results for a high-volume, relevant keyword and that shift happened almost overnight. We believe that the positive shift was due to Google recognizing that our Boston digital marketing agency consistently publishes blog posts that are easily understood by a “lay person,” but also provide enough instruction to implement some of the marketing tactics we describe and recommend in our posts.

Shared below in Google’s “own words” is information from Google’s Search Central blog about how to ensure your website content is “helpful.” We’ve highlighted (via bold italics) what we consider to be the most critical policies to apply when making decisions about what topics to write about — and how to write about them — to make sure your content is beneficial to the various audiences who visit your site. All of their recommendations should improve your website’s “bounce rate,” i.e., the percentage of people who land/start on your site without interacting it in any way, such as clicking on a link or call-out, or visiting another page of your site. When prospective clients or clients are bouncing too quickly from your site, it’s an opportunity for a competitor to win them over on their site, right?

Unhelpful Website Content And How It Impacts SEO

The flip side of the positive practice of regular production and posting of “helpful content” is to eliminate content that Google may deem as “unhelpful (which could negatively impact how your website ranks for “desirable” search terms).” Such “unhelpful” content includes:

  • Short content that is “stuffed” with keywords and was primarily loaded to your site to support your site being found on Google for those keywords.
  • Content that is outdated — think events that have already passed or information that is no longer relevant or accurate, particularly pre-pandemic information since the pandemic greatly changed both business and consumer behavior.
  • Content that is all “about you,”, i.e., too focused on selling your products and singing your praises or sharing your differentiators without explaining how your prospective clients or clients would benefit from your products, services, and solutions, i.e., explaining what pain points of clients they would address.

Our team is here to help you interpret this most recent Google algorithm change, and put the right steps in place to make sure you respond to, and take advantage of, this recent Google algorithm change appropriately, promptly, and effectively. It’s very much in keeping with what we shared years ago in one of our very first SEO blog posts about making sure your website is “authentic.” So, please reach out if we can help you effectively navigation this change in algorithm — one we think makes is warranted, was a long-time-in-coming, and will provide for a far better user experience on all websites.

Google’s Explanation Of What “Helpful Content” Is

Source of information below: https://developers.google.com/search/blog/2022/08/helpful-content-update#:~:text=The%20helpful%20content%20update%20aims,successful%20with%20our%20new%20update%3F

Focus on people-first content

The helpful content update aims to better reward content where visitors feel they’ve had a satisfying experience, while content that doesn’t meet a visitor’s expectations won’t perform as well.

How can you ensure you’re creating content that will be successful with our new update? By following our long-standing advice and guidelines to create content for people, not for search engines. People-first content creators focus first on creating satisfying content, while also utilizing SEO best practices to bring searchers additional value. Answering yes to the questions below means you’re probably on the right track with a people-first approach:

  • Do you have an existing or intended audience for your business or site that would find the content useful if they came directly to you?
  • Does your content clearly demonstrate first-hand expertise and a depth of knowledge (for example, expertise that comes from having actually used a product or service, or visiting a place)?
  • Does your site have a primary purpose or focus?
  • After reading your content, will someone leave feeling they’ve learned enough about a topic to help achieve their goal?
  • Will someone reading your content leave feeling like they’ve had a satisfying experience?
  • Are you keeping in mind our guidance for core updates and for product reviews?

Avoid creating content for search engines first

Our advice about having a people-first approach does not invalidate following SEO best practices, such as those covered in Google’s own SEO guide. SEO is a helpful activity when it’s applied to people-first content. However, content created primarily for search engine traffic is strongly correlated with content that searchers find unsatisfying.

How do you avoid taking a search engine-first approach? Answering yes to some or all of the questions is a warning sign that you should reevaluate how you’re creating content across your site:

  • Is the content primarily to attract people from search engines, rather than made for humans?
  • Are you producing lots of content on different topics in hopes that some of it might perform well in search results?
  • Are you using extensive automation to produce content on many topics?
  • Are you mainly summarizing what others have to say without adding much value?
  • Are you writing about things simply because they seem trending and not because you’d write about them otherwise for your existing audience?
  • Does your content leave readers feeling like they need to search again to get better information from other sources?
  • Are you writing to a particular word count because you’ve heard or read that Google has a preferred word count? (No, we don’t).
  • Did you decide to enter some niche topic area without any real expertise, but instead mainly because you thought you’d get search traffic?
  • Does your content promise to answer a question that actually has no answer, such as suggesting there’s a release date for a product, movie, or TV show when one isn’t confirmed?

competitive advantage, differentiation, digital marketing agency, diversity, Enjoying What You Do, Importance of taking break, lead generation, marketing best practices, marketing consultant, Marketing Planning, Memorability, Objectives Setting, Passion, push marketing, sales, strategic planning, target audiences, Target Marketing, traditional marketing, Understanding Your Environment

The Two Key Perks To Pre-Internet, Non-Digital (Traditional) Marketing

This morning I participated in an interview with two University of Connecticut students who were working on a class project about leadership in marketing & communications (I’m a UCONN alum to whom they outreached via LinkedIn). I had already completed an initial draft of this post before my meeting with them, but while discussing with them the shift that has occurred since I first launched my marketing career – from “traditional” marketing to digital marketing – it struck me to refer to traditional marketing as “pre-internet” marketing. I’m going to start using that term and “non-digital” more because “traditional marketing” has just never felt right to me as the term to use for activities advertisers engaged in more before Google searches, social media, and texting took over the world!

Read on to learn what I see as the two broad categories of perks to employing non-digital marketing activities.

1. Perks To The Marketing Professional Developing and Executing Non-Digital Marketing Tactics

Call me crazy, but I miss things like print checks and listening to possible music beds and writing advertorial copy – all things that came with being involved with or overseeing non-digital marketing activities like direct mail, TV and radio advertising, and print advertising. I also miss physically visiting or viewing images of billboard locations and scripting messaging for radio ads. And, I miss holding a beautifully crafted – both in appearance and messaging – sturdy, direct mail piece, and being responsible for buying a target audience mailing list and working with direct mail house partners. I miss ad slicks and seeing my print ads in the Metro newspaper that I snagged at the train station to read on my commute to work, and I miss seeing my advertising subway posters on that same commute.

Particularly during my days when I was employed in bank marketing roles, and we implemented integrated marketing campaigns that ran anywhere from one month to three, I loved overseeing the content, production, and design of various pieces; plus, working with our external marketing agency to produce a number of physical marketing pieces that all mirrored each other and sent customers and prospective customers the same marketing messages and reminders. These included:

  • Physical statement stuffers that went in customer bank statements – it was so enjoyable to brainstorm with others on my team to arrive at fun, punchy, effective copy and seeing the stuffer come to fruition in its beautiful slick, printed form. Often we would create extras of these for tellers or other bank employees to give out to customers or prospective customers.
  • Lobby posters – these would appear in each of the bank’s various branches and most branches had several locations within the office to hang the posters that highlighted whatever product or service we were promoting that month.
  • ATM messages – back then, people used ATMs more and we’d arrange for messages to appear on the screen that mirrored the campaign-in-question’s key messages.
  • Teller posters/cards – these were mini versions of the lobby posters that were placed at teller stations for viewing by customers as they waited in line or interacted with the teller.
  • Visual displays – these were physical/tangible items we’d place in bank branches that were relevant to the product or service we were promoting, such as telephones to encourage people to use the bank’s “phone banking” service.

The takeaway? Pre-internet marketing activities allow marketing staff and professionals to use a different part of their brain and more of their senses, including touch/feel, and it’s important to shake things up that way, right? Using one part of your brain can help strengthen the other part of your brain, or give a certain part of your brain a rest or new perspective.

2. Perks To The Organization Employing Non-Digital Marketing Activities And To Their Target Audiences

In keeping with the message that ended the discussion of perk #1 above, everyone has different preferred and default means of learning and absorbing information. Organizations need to understand that seeing a billboard or an advertisement at a movie, mall, or subway station might resonate more with, or be more easily digested by, certain individuals than an online ad or social media post.

Plus, some target audiences may not spend a lot of time online or on the phone because of personal life circumstances or the nature of their job – equating to missed opportunities for the organization who is advertising. Some target audience members may be more likely to see or notice your advertising if it occurred on or in a billboard, train, bus, mall, TV, radio, or a printed/hard copy of a newspaper or magazine. I think you get the picture! Plus, there is so much distraction for a prospective customer when they are on their phone or computer; non-digital marketing tactics are often served up and to, and viewed by, customers when they are in more of a “captive” vs. distracted mode.

To summarize the above, we believe both the advertiser and target audiences win when marketing activities that go beyond digital ones are employed to create awareness and educate prospective customers. As we discussed in our recent blog post, non-digital marketing activities can greatly contribute to the success of a multi-tactic, integrated marketing campaign.

We Can Help You Decide If and What Non-Digital Marketing Is Right For Your Organization

While we often refer to ourselves as a Boston digital marketing agency or Boston SEO company, we are so much more than that, and bring significant non-digital/traditional marketing experience. We can serve as a marketing consultant for developing strategic marketing plans and as your outsourced digital marketing team. Our team can help with both high-level marketing work like determining strategy, as well as hands-on implementation of day-to-day marketing work and marketing campaign and advertising campaign tactics.

The team at Results C & R is glad to hold a complimentary discussion with you about available non-digital/traditional marketing activities, and which, if any, might make sense for your organization. Reach out to schedule your consultation to start planning for the new year!

brand promise, competitive advantage, content marketing, differentiation, digital marketing agency, integrated marketing, lead generation, pull marketing, push marketing, Results Analysis, sales, Setting Marketing Budget, strategic planning, Strong Ad Creative, taglines, target audiences, Target Marketing, traditional marketing

Why It’s A Marketing Must That Your Marketing Activities and Tactics Be Integrated

When I first started drafting this blog post, I thought I’d be mainly talking about traditional marketing and what I miss about it. But, as the post evolved, I realized the traditional marketing tactics/activities were just a piece of something bigger that I miss, sometimes, and that is being aware of, involved with, and/or or having oversight for ALL the marketing activities that a particular brand/organization executes. Often as a consultant, my team and I are working with organizations who have their own internal marketing team, and/or who work with a number of different outsourced marketing vendors or agencies. This means, while we are responsible for one or several pieces of the overall marketing strategic plan – usually digital pieces, we aren’t always aware of, kept informed of, or responsible for other pieces. As you would expect, each and every marketing message or tactic that is put out there in the universe by an organization has an impact – both negative and positive – on the effectiveness of the other marketing tactics.

Regardless of the above, because we strive each and every day to support our clients’ success, and to serve and be viewed as a member of their team, we often make recommendations and suggestions related to overall marketing strategy and various marketing tactics that others are overseeing. Sometimes, we suggest adding a new marketing tactic to the mix, even if we won’t be the ones making it happen, and sometimes, our suggestions are about shaking up how an existing marketing tactic is handled or executed.

Why Every Organization Needs Someone Monitoring and Aware Of All Marketing Tactics

Ultimately, each and every organization needs to have one person – whether it be an outsourced marketing consultant or agency or an in-house marketing director, chief marketing officer, or the business owner themselves – who:

  • Is aware of and tracking and analyzing the results of each and every marketing activity to ensure that marketing dollars and time are spent on those activities that lead to the greatest awareness, and ultimately highest possible number of conversions, such as sales (product purchase or engagement for services), and inquiries.
  • Ensures that marketing creative (messaging and design) is consistent across all marketing activities.

What Is Integrated Marketing and Why Is It So Important?

As hinted at above, integrated marketing means that all the marketing tactics you use to promote your organization and create awareness of it are cohesive, and therefore “mirror” each other. All tactics included in a strategic integrated marketing plan/campaign to promote a particular product or service should:

  • Contain and repeat the same key messages of the campaign
  • Reflect the same product or service promise and your competitive differentiators
  • Have a similar appearance as far as logos, design, color, and graphics go

For centuries, those who have succeeded at growing an organization have known that you have to hit the audiences whom you think will be the best target/users of your product or service numerous times to create both awareness and sales. Target audiences need to hear and see the same message multiple times for it to both stick and resonate. If you shake things up too much across your various marketing tactics and vehicles, you’ll miss out on the opportunity to expose your targeted customers to the same messaging and look and feel and you’ll also CONFUSE them.

Check out this blog post from marketing guru, Neil Patel, to read about integrated marketing campaign examples. And, read our blog post that explains how and why content marketing and integrated marketing are different. Or, use the search tool found on our “Ponderings” blog main page, to search for other posts that contain helpful info. on integrated marketing.

Help For Creating, Executing, and Implementing An Integrated Marketing Plan and Campaign

At Results Communications & Research, we bring more than 30 years of experience of implementing effective, integrated marketing campaigns, including ones that contain both digital and more traditional tactics such as outdoors (billboards), print, transit, movie, mall and broadcast (radio, TV) advertising. We can help you develop a strategic integrated marketing plan that outlines the various marketing vehicles and tactics we believe you should employ in a particular campaign, based on what we learn of your marketing objectives, challenges, and target audiences. Then, we’ll work with you to ensure proper tracking is in place to track the effectiveness of each of the various marketing tactics to help inform what tactics to employ in future campaigns or reallocate existing campaign $$ and/or pivot mid-campaign, based on what results are showing. So, please don’t hesitate to reach out. We love developing, executing, and analyzing the results of integrated marketing campaigns!

Being Found on Google, Customer Service, differentiation, keywords, marketing best practices, organic SEO, pull marketing, sales, Search Engine Optimization, SEO, social media, technical SEO, traditional marketing, Understanding Your Environment, website

Clearly & Regularly Communicate Solutions and How You Address Client Pain Points to Succeed at SEO

As I am and my team at Results Communications & Research, a Greater Boston SEO Company, have observed and demonstrated, succeeding at SEO goes far beyond incorporating high-volume search terms (keywords) that are the synonyms, or the exact phrases your organization employs in your digital content, for your various products and services.

Regardless of the nature of your organization, if you want to be found on Google, i.e., rank well in organic search engine results, you need to metaphorically borrow your clients’ boots and sneakers, and walk in their shoes. Why? Because often target audience members don’t enter the common/standard term for a particular product or service that you offer into a search engine like Google, including ones that your organization uses on your website or in other digital marketing materials or activities. Instead, they search for insight on how to solve a problem — whether it be a consumer/personal problem or a business one.

Let’s say you offer nutrition services that provide a number of benefits and support a number of positive outcomes and goal achievements, including helping individuals lose weight or have more energy. Your target audiences may not search on terms like “nutritionist near me” to find you. Instead, they may be putting terms like “how to lose weight” or “how to have more energy” into a search engine, such as Google.

How To Be Viewed As Part Of The Solution, Not The Problem!

As an SEO agency that has been helping clients move the SEO needle since 2014, we suggest you adhere to the following game plan to support being found in Google and other search engines for the solutions and benefits you offer:

  1. gather a cross-sectional group of individuals who interact with customers or prospective customers on a regular basis, such as customer service representatives, account managers, salespeople, and marketing staff to brainstorm and document what your customers’ pain points are:
    • what ongoing challenges do they face in their daily life or in their professional life/business role that purchasing your product or engaging you for your service can help address or eliminate, or reduce the impact of?
    • what problems or solutions to problems are current or prospective clients searching on, e.g., how to improve project tracking, how to maximize my marketing budget, how to keep ice dams from forming on my roof, help for anxiety, best way to create a cohesive team. You get the picture. If you can’t gather a team — even via a video chat or conference call, consider creating an online survey to gather team members’ feedback — something we can help you with. Regardless of how you gather the info., you may want to share our “Defining Your Differentiator with Detail” blog post with individuals from whom you welcome insights. It may spark some great ideas about your target audience’s pain points and how you lessen and erase your clients’ discomforts.
  2. using the list resulting from the above brainstorm activity, use a keyword planner tool or engage an SEO expert to conduct keyword research for you, to:
    • determine which of the phrases/search terms you and your team identified are being entered most in search engines by your target audiences
    • identify high-volume (frequently used) phrases/search terms that are similar to the ones your team identified, but different from them, and therefore, additions to your list
  3. begin employing the terms that your keyword research reveals are the most frequently used ones (as long as you believe they are relevant to both the solutions to problems you offer and clients are searching on) in:
    • social media posts, profiles and hashtags
    • website content and behind-the-scene tags, known as meta tags
    • other digital and traditional marketing materials and activities to support your sales proposition and reinforce value

Need help executing the SEO game plan outlined above? We’re here to help with any of your SEO challenges, so please reach out!

competitive advantage, Customer Service, differentiation, good will creation, Memorability, sales, traditional marketing, User experience

Employing a “Dinosaur” Marketing Practice to Keep From Going Extinct

Last week, I went “in town” (traveled from my office on the South Shore into Boston) to meet with a client. As I often do when I make the 45+- minute commute to meet with a client, or attend an industry or networking event, I ran a few errands after my meeting. There’s always a birthday gift or a new book to be bought, right? I stopped at Copley Place/The Prudential Building to buy a couple of ingredients that Sur La Table and Eataly carry, and also visited Barnes & Noble to purchase “The Secret” (a cool treasure hunt guide with a Boston reference).

Initially, I thought I was just having a lucky or “random acts of kindness” day, because employees in each of the businesses I mentioned above were so welcoming, helpful, or kind — something I hadn’t experienced to such a degree at retailers in a while. But, then it struck me on my journey home, how much retailers must be recognizing the need to step up their customer service game if they want to survive in the next year, never mind the next ten.

I’m likely stating the obvious here, but the plethora of online shopping opportunities, particularly, Amazon.com, is causing retailers across the U.S. to close their physical shops/locations in busy downtown areas and shopping malls. Whether it be filing for bankruptcy or completing closing up shop (literally and figuratively), recent victims of the uptick in online (particularly one-stop) shopping include Papyrus, Payless Shoes, Forever 21, Barneys New York, Gymboree, and more. And, it’s common knowledge, that time-honored retail giant, Macy’s, whom families have visited for generations, will be closing numerous storefronts.

How To Provide Exceptional Customer Service And Why You Should

As a marketer, I’ve always felt and known that customer service can make or break you, and if an organization’s service is outstanding or unique enough from that of competitors’ it can be a true differentiator. That’s why I’ve discussed this topic previously in my “In Praise of Praise” and “Why You Should Remind & Require Employees to ‘Do Your Job’ And Do It Well” blog posts.

My aforementioned shopping experience in Boston leads me to believe that many retailers are now coaching and requiring their sales staff to deliver exceptional service in hopes of maintaining a strong physical vs. online consumer following. So what were some of the stepped-up customer service tactics I experienced at the retailers mentioned above?

  • lots of smiles from individuals working on the floor of stores or at the registers
  • being greeted when I walked in the door
  • being asked by more than one employee if they could help me find anything or if I was finding what I was looking for
  • being offered food samples
  • being given double the portion of the food item I was purchasing (but only paying for the original one portion) and being alerted to that by the employee
  • displaying interest in my needs, my life, what problem I was looking to solve, etc.
  • engaging me in a lengthy conversation related to a product I was purchasing and why I was excited about it, and sharing in my enthusiasm

Based on the way I was made to feel noticed, valued, and important, I will definitely revisit all the physical stores of these retailers again. I’m someone who enjoys chatting with salespeople at stores, window-shopping, and being able to feel, test, try on, etc. a product I’m hoping to buy. Part of that may be due to the fact that I work out of my home office and all my co-workers are virtual. I welcome getting away from my office once in a while and excursions that provide opportunities to socialize. I know this does not hold true for all consumers, though — many don’t want to have to socialize with salespeople or leave their home to run an errand after a busy workday.

I’ve shared all of the above as a reminder and warning to anyone who is responsible for sales at their particular organization, regardless of the organization’s nature. Great customer service never grows old or goes out of style! It’s as relevant — in fact, it may be more relevant — than it was in the 1800’s (hence, the exaggerated dinosaur reference in my blog post title) when Brooks Brothers, Lord & Taylor, Macy’s, Bloomingdale, Saks Fifth Avenue, and Barnes & Noble opened their doors. While I do hope this stepped-up customer service effort will keep the retailers I cited from losing their brick & mortar presence, I wonder if such an effort might have kept them from being where some of them are today — close to closing up shop.

brand promise, competitive advantage, differentiation, keywords, organic SEO, Search Engine Optimization, search terms, SEO, technical SEO, website

Why Adjectives & Qualifiers Matter in the Game of SEO

Not that long ago, I wrote about the importance of “differentiating with detail.” The more detailed an organization can be about what makes them the best provider of a particular service or product, and therefore, how they stand out from a competitor, the better.

In somewhat of the same vein, as I help organizations of all shapes & sizes better position themselves to rank well in search engine results for the terms their target audience(s) are most regularly searching on, I’m continually reminded of the importance of detail and the benefits of “unpacking your adjectives” called out in the Schoolhouse Rock piece from my childhood below. What I’m seeing on a fairly consistent basis is this — organizations are not qualifying or describing their services or products in enough detail. They know what product or service they offer, and therefore, expect their target audience(s) will know too. The problem with this is that their target audience may not find them in the first place, through a search engine search, because the organization isn’t sending out appropriate signals via their website content and behind-the-scenes page title tags.

Examples Of Using Adjectives To Support SEO

Here’s some examples that demonstrate the issue above:

Let’s say you’re a business-to-business (B2B) organization primarily offering consulting services to a particular industry or related to a particular function/department of an organization. You need to call that out in website page content and page title tags. For example, if your organization primarily works with higher education organizations or individuals in HR roles at an organization, you need to qualify/modify the phrase “consulting” in website page title tags and content, i.e., use terms like “HR consulting services” or “higher education consulting services.”

Only offer your products or services in a particular geography? Well, that’s another reason to break out the adjectives and modifiers like “Greater Boston”, “South Shore MA”, or “New England” in website content and page title tags like “South Shore MA digital marketing agency” or “digital marketing agency serving New England.” You wouldn’t believe the number of organizations I’ve seen with websites that have no “geographic triggers” in website content or page title tags to inform search engines where they operate/who they serve. In this scenario, it’s impossible to rank well in local search or in geographies you serve that are “not local.”

Are your services or products offered on both a wholesale (B2B) and retail (business-to-consumer (B2C)) basis or just one or the other, and is that obvious to search engines who are crawling/indexing your website content and page title tags? For example, if you offer food products that can only be bought retail or wholesale, are you making that clear through using the right modifiers like “hospitality industry food products” or “food products for the hospitality industry?” Or, “consumer food products” or “retail store food products?”

Do both businesses and individuals/homeowners need the type of services you offer, and do you only offer one or both? Make sure you spell that out through language in page title tags, such as “home roofing services”, “residential roofing services”, “commercial roofing services” or “business roofing services.” Or, “residential real estate appraisal services” vs. “commercial real estate appraisal services.”

I think you get the idea, and trust me, you’ll reap great SEO rewards just by keeping the above need to “modify” in mind when you either review an existing website from an SEO standpoint, or are writing page title tags and website content for a brand new site. And, as you go through this exercise, as our blog post reminds, think about how and when to use acronyms, industry jargon, scientific terms, internal speak, etc. to modify/qualify certain services or products you offer. Give great thought to whether your target audience(s) are using the aforementioned in the search terms they enter into a search engine like Google. If you don’t think your audiences are using those terms, forego using them in website content and page title tags, and instead, use the “lay person” terms that they are likely using.

Our SEO Experts Are Experts In Keyword Research

Not sure what search terms/keywords your target audience(s) are most frequently entering in search engines to identify organizations that offer your particular products or services? Reach out. We’re keyword research and planning experts and can help you determine what phrases to focus on in website content and page title tags and how to best modify and qualify the products and services you offer.